Gurlyn McIntosh
Pembroke Pines,FL
Summary
As a dedicated HR professional, I drive alignment between People strategies and business objectives, leveraging skills in performance management and data analysis. I am eager to contribute to organizational success through innovative HR solutions, aspiring to enhance employee engagement and operational efficiency in a dynamic work environment that fosters growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
People Business Partner
People BP/Starboard Cruise Service Inc.
10.2022 - Current
- Accountable for the strategy facilitation and execution of People BP programs for multiple accounts
- Lead the implementation of key People programs and processes with client group(s) including organizational effectiveness, performance management, leadership development, talent planning, engagement, retention and compensation
- Promoted a culture of trust and engagement throughout the team through leadership and effective communication
- Partnered with managers to solicit input and feedback necessary to help create a positive shipboard work environment
- Managed open and clear performance feedback and takes appropriate action to improve performance
- Managed succession plans that build, bench strengths and support company growth, including the identification and development planning of those interested and capable through the talent assessment process and regular career aspiration conversations
- Drove performance management processes across five accounts resulting in a 15% increase.
- Led projects to improve administrative efficiency which reduced administrative functions and streamlined policy and procedures across the department.
- Partnered with team members on consistent and objective performance assessment and feedback to on board teams
- Ensured consistent delivery of formal performance management processes
- Responsible for leading, facilitating, and resolving shipboard employee relations and human resources matters
- Conducted prompt and thorough employee investigations to mitigate risk
- Responsible for Influencing organizational culture, policies, procedures, tools and resources to partners
- Collaborated and recommend employee development and talent planning decisions with business leaders
- Ensured functional and productive relationship with Internal and External HR managers
- Coached team members on performance management process
- Supported and advise leadership in facilitation and resolution of all people related issues
- Accountable for facilitating action planning and follow-through in support of employee engagement
- Drove business and talent performance
- Held leaders to the expectation of ensuring goals and accountabilities
- Recommend actions to leaders to resolve conflict in the workplace while maintaining confidentiality and integrity
- Ensured all investigations are in accordance with company policy and MLC
- Ensured policies are consistently applied as they relate to employee relations
- Managed pipeline targets and goals, including resource planning and headcount requirements
- Analyzed data, prepare, and identify trends that connect insights from multiple data points to provide informative recommendations
- Partnered with District Managers to make recommendations for training based on trends and reporting metrics
- Responsible for developing and maintaining talent enabling systems which enhanced procedural communication efforts to all shipboard employees.
- Utilized data analysis for strategic decision making in the People Team impacting company policy and operations significantly.
- Conducted assessments to identify skill gaps, recommending targeted development initiatives.
- Cultivated strong relationships by facilitating regular communication between departments and stakeholders.
- Developed comprehensive strategic plans by analyzing market trends and aligning organizational goals.
- Orchestrated change initiatives to transition teams through organizational restructuring smoothly.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Collaborated closely with finance teams to develop accurate financial forecasts, allowing executive leadership to make informed decisions about future investments.
Shipboard Talent Management Senior Specialist
Norwegian Cruise Line Holdings
01.2017 - 10.2022
- Responsible for coordinating with shipboard and shoreside constituents and managing crew members with their direct and fringe benefits
- Managed policies, benefits, and other human resource matters
- Review, update, and revise company benefit programs, Human Resources policies, and job descriptions
- Raise employee communication and engagement by introducing new redesigned benefit programs that maximize efficacy while minimizing cost
- Interview and select candidates for internal department positions
- Manage crew grievances, hotline cases, and HR benefit claims
- Negotiate programs with external vendors to ensure budgetary restrictions are maintained while sustaining employee satisfaction specifications
- Organize and develop training material to educate users of newly created benefit functions and/or program logistics
- Oversee unemployment requests, appeals, and auditing functions within the United States which led to over a million dollars in credit to the company
- Maintain and negotiate health coverage for worldwide crew benefits
- Manage and/or create criteria structure to facilitate internal/external reporting functions for leaner processing
- Project Manager in the creation of an employee online benefit database and marketing materials geared towards employee recognition
- Streamlined communication channels, resulting in improved collaboration among departments.
- Coordinated project timelines to ensure alignment with strategic goals.
- Facilitated workshops to foster innovation and creative problem-solving.
Human Resources Coordinator
Norwegian Cruise Lines Holdings
04.2014 - 01.2017
- Responsible for communicating updates and changes to policies, benefits, and other human resources matter to all affected crew
- Managed verifications, terminations, and Shipside/Shoreside policy updates with upper management
- Assisted in recruitment outreach to prospective internal employees
- Ran quarterly reports and managed accessible criteria to enhance reporting searches
- Managed recognition and retirement programs fleetwide
- Assisted Director of Shipboard Talent Management with survey maintenance and distribution to designated population samples
- Devised hiring and recruitment policies for 40k employee company.
Education
Master of Science - Industrial-Organizational Psychology
Carlos Albizu
Miami, Florida10.2022
Bachelor of Psychology -
Carlos Albizu
Miami, Florida10.2017
Associate of Science -
Miami Dade College
Miami, FloridaHuman Resources Certifications -
University of Miami
Miami, FloridaSkills
- Microsoft Office Applications
- Proficient in electronic filing systems and workforce management platforms (ie, PeopleSoft, Visio, MXP, MAPS/One View, Navision, Recall, Iron Mountain)
- Created applications for recognition programs via engagement systems such as (eg, Work Stride)
- Talent Management
- Change Management
- Conflict Resolution
- Business Acumen
- People Advocacy
- Conflict Management
- Public Speaking
- Coaching
- Data Analytics
- Fluent in Spanish and English
Certification
- Six Sigma Black Belt – Six Sigma Organization
- Six Sigma Green Belt – Six Sigma Organization
- Toastmasters Club
Timeline
People Business Partner
People BP/Starboard Cruise Service Inc.
10.2022 - Current
Shipboard Talent Management Senior Specialist
Norwegian Cruise Line Holdings
01.2017 - 10.2022
Human Resources Coordinator
Norwegian Cruise Lines Holdings
04.2014 - 01.2017
- Six Sigma Black Belt – Six Sigma Organization
- Six Sigma Green Belt – Six Sigma Organization
- Toastmasters Club
Master of Science - Industrial-Organizational Psychology
Carlos Albizu
Bachelor of Psychology -
Carlos Albizu
Associate of Science -
Miami Dade College
Human Resources Certifications -
University of Miami
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