Summary
Overview
Work History
Education
Skills
Timeline
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Gurmeet Singh

Bakersfield,CA

Summary

Proven reliability and exceptional customer service skills define my tenure at 7-eleven, where I enhanced customer satisfaction and maintained high accuracy in financial transactions. Skilled in POS system operation and adept at fostering team collaboration, I consistently contributed to a positive shopping experience and efficient store operations.

Overview

6
6
years of professional experience

Work History

Store Cashier

7-eleven
10.2021 - 05.2024
  • Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
  • Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
  • Improved communication between front-end staff members by participating in regular team meetings.
  • Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed exchanges and returns by processing them in company database.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Assisted customers with product inquiries, helping them make informed purchasing decisions.
  • Promoted a safe shopping environment by keeping aisles clear of hazards and addressing spills or issues promptly.
  • Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
  • Participated in ongoing training and development opportunities to stay current on store policies, procedures, and product offerings.
  • Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
  • Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
  • Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.

Cashier

Arco Gas Station
01.2018 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

GED -

Everett Community College
Everett, WA
06.2022

Skills

  • Reliability and punctuality
  • Cleanliness and hygiene
  • Cash handling expertise
  • Maintaining store appearance
  • POS System proficiency
  • Handling Returns and Exchanges
  • Professional Appearance
  • POS System Operation
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Customer Assistance
  • Team Collaboration

Timeline

Store Cashier

7-eleven
10.2021 - 05.2024

Cashier

Arco Gas Station
01.2018 - 09.2021

GED -

Everett Community College
Gurmeet Singh