Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
GURPAL SINGH

GURPAL SINGH

Edison,NJ

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.

Overview

7
7
years of professional experience

Work History

Hotel Front Desk Supervisor

Sheraton Edison Hotel Raritan Center
09.2023 - Current
  • Hire and trained new employees, demonstrating the best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
  • Created and managed accurate occupancy forecasts and budgets.
  • Assisted with the development and distribution of marketing materials for the facility.
  • Developed and implemented promotional strategies to increase occupancy.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Managed day-to-day operations of the lodging facility, scheduling staff and overseeing budgets.

Assistance Front Desk Manager

Marriott Hotel
03.2023 - 08.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
  • Handled tasks and responsibilities for front office employees during periods of minimum coverage.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Attended staff meetings and brought issues to the attention of upper management.
  • Handled cash and credit card payment transactions at the front desk to successfully reduce errors.

Front Desk Executive

Marriott Hotel
12.2021 - 03.2023
  • Leading the Front Desk team
  • Catering to all guest requirements
  • Handling all guest queries and complaints
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Conducted financial audits on a scheduled basis.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Followed company security and check-in policies and procedures and reported suspicious activity to the supervisor.

Front Desk Associate

Courtyard by Marriott
09.2019 - 11.2021
  • Handling the front desk and ensuring guests have been assigned rooms as per preference.
  • Preparing night shift and month-end tally reports.
  • Maintained cleanliness and organization of the front desk area.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Asked customers questions to meet special requests.

Front Desk Associate

Radisson Chandigarh
01.2018 - 08.2019
  • Answer questions based on hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment to set up a concierge.
  • Maintained cleanliness and organization of the front desk area.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered guest questions and referred to local points of interest.

Trainee

The Leela Palace
01.2017 - 05.2017
  • Experience in all 4 core departments of the hotel.
  • Archived best taring award.

Education

Bachelor Of Science in Hotel & Hospitality Management -

Chandigarh University
12.2018

Skills

  • Customer service
  • Good Communication and Interpersonal Skills
  • Quick Learner and Good Team Player
  • Having a healthy attitude towards work
  • Guest Services
  • Teamwork and Leadership
  • Work Planning and Prioritization
  • Client Consultations
  • Relationship Building

Accomplishments

  • Best employee of the Quarter
  • Best Groomed employee of the Quarter
  • Associate of the Year
  • Associate of the Quarter

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Hotel Front Desk Supervisor

Sheraton Edison Hotel Raritan Center
09.2023 - Current

Assistance Front Desk Manager

Marriott Hotel
03.2023 - 08.2023

Front Desk Executive

Marriott Hotel
12.2021 - 03.2023

Front Desk Associate

Courtyard by Marriott
09.2019 - 11.2021

Front Desk Associate

Radisson Chandigarh
01.2018 - 08.2019

Trainee

The Leela Palace
01.2017 - 05.2017

Bachelor Of Science in Hotel & Hospitality Management -

Chandigarh University

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