Harvir Singh Bhatti
Loma Linda,CA
Summary
Proactive and motivated future Burger King Franchisee with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Napoli Italian Restaurant
02.2008 - Current
- Restaurant opened in 1994, fine dining Italian that has been a pillar of the community.
- Served our guests by modeling excellent service by striving for warm hospitable interactions, as well as, identifying and addressing guest issues
- Training, scheduling and building the restaurant staff
- Created a new catering division within the company that can be from 100 customers to 1000 customers
- Increased sales by opening business to door dash and uber eats.
- Attracted new customers to successful events and creation of new seasonal foods and menus such as quarterly wine tastings and new dessert line
- Gave back to the community by donating to Ronald McDonald House, Boys & Girls Club and may local churches to show positive influence of the restaurant to the local community
- Voted #1 restaurant in the Inland Empire for 2014 by the Inland Empire Magazine
- Voted Top 100 Chefs in Southern California for 2013 by the Inland Empire Magazine
- Received the Certificate of Congressional Recognition by the U.S
- Awarded Business of the Year by Loma Linda Chamber of Commerce in 2023
Owner
Eatalio Pasta & Wine
09.2020 - Current
- Created a food & wine menu for the local demographic.
- Increased customer service ratings through personable service.
- Restaurant sales started at zero. 2021 was 500k, 2022 was 700k and 2023 was 1.2 million.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Owner
Cafe Morning Buzz
03.2022 - 02.2023
- Created a breakfast concept with a bloody mary bar and full liquor.
- Restaurant opened successfully with 7k-8k each day for Friday, Saturday and Sunday.
- Continuously had 1-2 hour waits.
- With a great marketing campaign we were able to attract guest very quickly.
- Trained kitchen staff and front of house.
- Created a menu that would keep food cost low and profit margins up to 35-40%
- Had the most popular breakfast restaurant in Gilbert, Arizona.
- Sold the restaurant due to personal reasons, but it is still operating.
Restaurant Development
India Palace
08.2021 - 02.2022
- Clients saw our success with Eatalio, Napoli and Cafe Morning Buzz. They wanted assistance with getting their restaurant more modern.
- Created a website and logo.
- Started 3rd party delivery with Uber Eats and Door Dash.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily activities of restaurant 15 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Menu was redeveloped to use same products for multiple menu items. This created higher gross profits and less wastage.
- Sales were increased by 57%. Started at 80k in August and ended with 140k.
- Started a catering menu to start onsite live catering.
Owner
Majestic Mountain Inn
10.2022 - Current
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings through personable service.
- Prepared monthly resort audits for review.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Hotel Management Company
Best Western Hotel
07.2023 - Current
- My hotel management company runs hotels for clients that can't operate daily operations but would like to invest in hotels.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Prepared monthly audits for review.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Train managers to implement brand standards and make sure hotel is in compliance.
- Monitored staff performance and provided feedback and guidance.
- Create pro formas fo future budgets.
- Make sure hotel owners are profitable.
Hotel Management Company
Days Inn By Wyndham
06.2022 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Working with Wyndham to complete the new DAWN PIP.
- Understand seasonal trends and adjusting rates accordingly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Owner
Sure Stay By Best Western
02.2021 - Current
- Acquired a private hotel with little to no corporate structure.
- Developed a business plan to increase occupancy and revenue.
- Site was approved by Best Western to convert private hotel to a branded.
- Identified the strengths of the employees that wanted to continue their employment with the new ownership and repositioned them that best fits their expertise.
- Best western conversion has been completed and now running 80-100% occupancy during the 6 months of season.
- Occupancy has been increased by 50%
- .
Franchisee
7 Eleven
06.2009 - 08.2019
- Franchisee of 2 locations.
- Increased sales from $40k in the month of August 2009 and it took one year to reach $150k a month
- Managing the brand standards and procedures of 7 Eleven through effective planning, organization and decision making
- Training Sales Associates in compliance with 7 Eleven’s Computer Based Training Module
- Responsible for daily deposits that can be up to $15,000 a day
- Implement proper Day Parts and keeping up with ordering products for the store
- Received “Servant Leadership Award” in January 2015 for the best customer service
- Received “Retailer Initiative Award 2011” for most hot food sales for the quarter out of 300 stores
Area Manager
G6 Hospitality/Motel 6
06.2017 - 03.2019
- Manage the financial performance of the property and the achievement of property sales and profit objectives
- Increased sales from 1.8 million to 2.4 million.
- Leads hotel budgeting and forecasting, strategic planning, and service initiatives
- Management of the profit and loss statement at the property level
- Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and revpar
- Delegate authority and assign responsibility to all employees; supervise work activities of all employees
- Ensure staff received proper training for each position, including safety training and standard operating procedures
- Inspect guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
- Conduct annual wage scale surveys and ensure employee wages follow wage and salary guidelines
- Ensure bank deposits are made daily, including weekends and holidays
- Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner
- Audits daily reports and processes monthly paperwork
- Orders supplies and equipment as needed and in accordance to company procedures
- Serve guests by modeling excellent service by striving for warm hospitable interactions, as well as, addressing guest issues
- Ensures that the property adheres to and maintains strict compliance to ADA, OHSA, Health Department, and California State Housing Law regulations
- Manage the standards and procedures of Motel 6 through effective planning, organization, training and decision making
- Manages, maintains and adheres to compliance standards with established company policies, procedures and local, state and federal laws and regulations.
Education
Bachelor of Business Administration -
California State University - San Bernardino
San Bernardino, CA06.2013
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- Budget development
- Strategic planning and analysis
- Vendor interaction
Certification
- Certified Voting Member By Best Western
- Certified General Manager by Wyndham University
- Certified Motel 6 Manager by G6 University
- Certification of 7 Eleven Management Training
- Certified Redlands School District Business Advisor
Timeline
Hotel Management Company
Best Western Hotel
07.2023 - Current
Owner
Majestic Mountain Inn
10.2022 - Current
Hotel Management Company
Days Inn By Wyndham
06.2022 - Current
Owner
Cafe Morning Buzz
03.2022 - 02.2023
Restaurant Development
India Palace
08.2021 - 02.2022
Owner
Sure Stay By Best Western
02.2021 - Current
Owner
Eatalio Pasta & Wine
09.2020 - Current
Area Manager
G6 Hospitality/Motel 6
06.2017 - 03.2019
Franchisee
7 Eleven
06.2009 - 08.2019
Owner
Napoli Italian Restaurant
02.2008 - Current
Bachelor of Business Administration -
California State University - San Bernardino
- Certified Voting Member By Best Western
- Certified General Manager by Wyndham University
- Certified Motel 6 Manager by G6 University
- Certification of 7 Eleven Management Training
- Certified Redlands School District Business Advisor
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