GURPREET KAUR
Los Angeles,CA
Summary
Results-driven Technical Program Manager with a proven track record in successfully managing intricate projects across diverse industries, including Streaming, Healthcare, Finance, and Direct-to-Consumer. Seeking a Product Manager role to leverage technical proficiency and strategic insight for driving innovation and optimizing processes. Proficient in Product and Program Management methodologies, adept at implementing Scrum practices for collaborative and iterative development. Skilled in integrating third-party APIs and services into applications and systems.
Overview
10
10
years of professional experience
Work History
Senior Technical Program Manager
Disney+/ESPN+/HULU/Star
09.2021 - Current
- Effectively managed and provided crucial support for technical product offerings related to Disney+, ESPN+, HULU, and Star+ within the Commerce Platform Engineering team specializing in Direct to Consumer, In-app Purchases, and 3rd party billing platforms.
- Steered and executed multiple impactful initiatives to launch price increases across key regions, including the US, LATAM, APAC, and CA, resulting in substantial revenue growth.
- Pioneered the development and launch of an internal self-serving tool geared towards enhancing operational efficiency in managing D+/ESPN+ price increases. This tool successfully served 6.6 million subscribers with email and in-app notifications during its initial launch, saving approximately 4320 engineering hours.
- Served as an embedded Technical Product Manager (TPM) in the Commerce Messaging and Orchestration teams, providing technical leadership and expertise to domains such as Offers, subscription management, transactional messaging and data aggregation squads.
- Championed platform unification programs across Disney Streaming service, optimizing efficiency and standardization of systems and processes.
- Offered mentorship and coaching to junior TPMs within the organization, contributing significantly to their professional growth and development.
- Possesses a deep understanding of system architecture and API contracts, enabling effective contribution to User Acceptance Testing (UAT) and Quality Engineering (QE) requirements.
- Proven track record of collaborative work with cross-functional teams including Product, Design, Engineering, QA, Business, and Marketing Operations. Streamlined product development processes for faster release cycles and better user experience.
- Launched successful products by leading go-to-market strategies, collaborating closely with marketing teams.
- Championed data-driven decision-making by leveraging analytics tools and tracking relevant metrics utilizing Datadog and Databricks. Optimized product performance with data-driven analysis and continuous improvement initiatives.
Senior Technical Project Manager
Dun & Bradstreet
03.2020 - 08.2021
- Oversee ongoing development of an enterprise marketplace customer portal with Okta IDP, driving franchise growth and attracting new customers
- Pioneered a pre-MVP version of the portal, unlocking a $10-15M advertising opportunity
- Lead development of E-commerce integration with Adobe Magento Cart, Workday financials, and Sales & Revenue back offices for US and Canadian products
- Collaborate closely with project stakeholders, cross-functional teams, and project managers to plan, budget, and execute initiatives
- Proficient in REST APIs, AWS services (SQS queue processing, lambda functions), and system diagram creation.
- Managed cross-functional teams to achieve project goals while fostering a collaborative work environment. Oversaw quality assurance activities, ensuring that final deliverables met or exceeded client expectations consistently.
Technical Project Manager
Internet Brands
10.2016 - 02.2020
- Led the development of a cross-platform virtual assistant desktop App (Electron JS, NodeJS, JavaScript) as Internet Brand's inaugural hardware and software product. Managed end-to-end product lifecycle of the Desktop App, ensuring timely delivery and high-quality products that met customers' needs.
- Orchestrated end-to-end project phases, including planning, development, testing, and successful launches of various features like appointment reminders, Kiosk check-in, digital form builder, Pet Portal, and Patient Portal
- Demonstrated adept leadership, fostering collaboration among cross-functional teams, and aligning efforts with product, design, and engineering teams
- Leveraged key metrics for data-driven decision-making and product improvement, enhancing performance and customer interactions
- Improved website performance by reducing page load times (mobile and desktop) and enhancing SEO rankings for product sites, enhancing user experiences and visibility.
- Built strong relationships with key stakeholders, facilitating communication between development teams and senior leadership.
- Implemented data-driven decision-making by utilizing analytics tools to track KPIs and measure success against benchmarks.
- Partnered with project team members to identify and quickly address problems. Communicated project updates to stakeholders at all levels. Wrote, updated, and maintained project documentation. Resolved staff conflicts and identified potential areas of improvement.
Associate Project Manager
Farmers Insurance
07.2015 - 09.2016
- Launched pioneering initiative expanding business insurance to high-liquor-sales establishments, generating $35M in additional revenue
- Managed agile/waterfall hybrid development with Jira, collaborating with stakeholders to gather requirements and streamline processes
- Developed work aids, process descriptions, checklists, and guides in collaboration with Program Managers
- Analyzed change request trends, providing insights on cost and resource allocation during SDLC.
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Identified and resolved risks to minimize project disruption.
- Developed and maintained project documentation for reliable records.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
QA Test Engineer
Farmers Insurance
09.2013 - 06.2015
- Utilized defect tracking tools (HP ALM, Selenium, Java) to create traceability matrices, bridging requirements and test cases
- Acted as a liaison between USA and India teams, ensuring seamless communication and issue resolution with offshore development teams
- Proficient in developing test plans, cases, reports, and summaries for functional and regression testing
- Produced weekly QA progress reports, actively participated in daily Scrum meetings, and employed a 'test-to-break' approach to ensure thorough testing and clarify ambiguous requirements.
- Enhanced software quality by developing comprehensive test plans and executing various test cases. Reduced product defects by identifying, documenting, and reporting software issues for timely resolution.
- Streamlined testing processes by implementing automation tools and frameworks for continuous integration.
Education
Business Management -
Indiana University - Kelley School of Business
Indiana05.2021
Master of Science - Engineering Technology
Purdue University, IN
Indiana05.2021
Bachelor of Science - Computer Engineering
Clemson University, SC
Clemson, SC08.2013
Skills
- Project Leadership
- Product innovation
- Agile Methodologies
- Product quality assurance
- Process Development
- Gathering Requirements
- Product lifecycle management
- Design thinking
- Cross-functional collaboration
- Product Roadmapping
- Technical Proficiency
- Data-driven Decision Making
- Go-to-market Strategy
- Decision-Making
- Project Management
- Strategic Planning and Alignment
Timeline
Senior Technical Program Manager
Disney+/ESPN+/HULU/Star
09.2021 - Current
Senior Technical Project Manager
Dun & Bradstreet
03.2020 - 08.2021
Technical Project Manager
Internet Brands
10.2016 - 02.2020
Associate Project Manager
Farmers Insurance
07.2015 - 09.2016
QA Test Engineer
Farmers Insurance
09.2013 - 06.2015
Business Management -
Indiana University - Kelley School of Business
Master of Science - Engineering Technology
Purdue University, IN
Bachelor of Science - Computer Engineering
Clemson University, SC