Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gurpreet Kaur

Gainesville

Summary

Dynamic customer service professional with extensive experience at Giant Food Store, excelling in cash handling and transaction accuracy. Proven problem solver with strong Microsoft Excel skills, adept at enhancing customer satisfaction and supervising teams effectively. Multilingual communicator, committed to delivering exceptional service and maintaining operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Giant Food Store
Gainesville
12.2023 - Current
  • Cash handling maintaining the cash, balancing the drawers, depositing and withdrawal.
  • Western Union services taking care of practices to ensure secure accurate and efficient transactions.
  • Money Order Services, including verify identity, collect payment and providing the receipt to the customer.
  • Supervising the cashiers and self-checkout when do they need to take their breaks and what other tasks they can do if we are not busy.
  • Taking care of balancing the cash drawers at the end of each shift, ensuring all transactions were recorded.

Personal Assistant

House of Hope and Investment Group
Remote
06.2023 - 08.2023
  • Putting the customer information in excel.
  • Verifying data by comparing it to actual source documents.
  • Keeping the record of completed tasks and recorded of data entered.

Personal Care Assistant

Angles Home Healthcare
Sterling
01.2021 - 01.2022
  • Taking care of client’s personal hygiene.
  • Giving their medications on time.
  • Monitoring the health of the person, recording the vital signs, and following the care plan.

Cashier and Food Champion

Taco Bell
Gainesville
01.2018 - 01.2020
  • Taking orders of customers and providing them with best customer care.
  • Assisting drive-thru as a cashier and passing the food.
  • As a cashier I was taking care of cleaning the lobby and sanitizing everything, so it is ready for customers.
  • As a food champion I had to make sure that orders were prepared quickly, specifically during the busy time as we can maintain the fast service.

Education

Bachelor of Science - Management

George Mason University
Fairfax, Virginia
05-2025

Skills

  • Multilingual: Punjabi
  • Problem solving
  • Multilingual: Hindi
  • Multilingual: English
  • Multilingual: Urdu
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • PC usage
  • Troubleshooting
  • VeriBalance Software
  • Cash handling
  • Microsoft office expertise
  • Customer relationship management
  • Time management

Timeline

Customer Service Representative

Giant Food Store
12.2023 - Current

Personal Assistant

House of Hope and Investment Group
06.2023 - 08.2023

Personal Care Assistant

Angles Home Healthcare
01.2021 - 01.2022

Cashier and Food Champion

Taco Bell
01.2018 - 01.2020

Bachelor of Science - Management

George Mason University

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