Summary
Overview
Work History
Education
Skills
Projects
Awards
Timeline
Generic

Gurpreet K Pannu

Maplewood,NJ

Summary

Dynamic Principal Program Manager at Walmart USA with expertise in Program Management and Release Train Engineering. Proven track record in leading AI/ML model development and optimizing cross-functional teams. Skilled in stakeholder management and risk mitigation, driving successful implementations that enhance operational efficiency and compliance in fraud detection initiatives.

Overview

23
23
years of professional experience

Work History

Principal Program Manager

Walmart USA
01.2023 - Current
  • Leading the Fraud Interdiction Data Science team to manage the AI/ML model development lifecycle, from data design and labeling to feature development, model testing, benchmarking, validation, implementation, and go-live planning.
  • Collaborating with the AML Consumer Fraud Business to strengthen model governance and facilitate external validation.
  • Collaborating with the FSC Model Governance team to monitor AI/ML models' key performance metrics, ensuring continuous optimization and effectiveness.
  • Assisting legal counsel in managing fraud charge statements and non-disclosure agreements (NDAs) to ensure compliance and accuracy.
  • Leading end-to-end programs, including Geographic Trade Order (GTO) for CTR (Currency Transaction Reporting), Commercial Loading GreenDot, EDW product ingestion into Fulcrum, and Case Management CAR (Continuous Activity Reporting) redesign and implementation.
  • Managing the migration of the international CAM market (Mexico, El Salvador, Guatemala, Honduras, Costa Rica, and Nicaragua) to Fulcrum AML, ensuring smooth cross-workstream development and implementation.
  • Actively leading the ActOne platform upgrade, ensuring a smooth transition with minimal impact on business operations.
  • Leading the execution plan to address FSC audit findings, collaborating with relevant teams to implement remediation actions, and ensure compliance.
  • Serving as the primary liaison with Walmart's vendor partners, including Actimize, to ensure the resolution of critical deliverable timelines, contracts, and agreements.
  • Provide directions to TMO (Test Management Office) with test plans, end-to-end user acceptance, and non-functional testing approaches and planning, etc. Coordinate with the Engineering team for environment readiness, test data, and defect management.
  • Assist in the management of risks, dependencies, and the removal of roadblocks for the delivery of features on time.

Release Train Engineer

Walmart USA
01.2023 - Current
  • Leading all Agile management activities across the Fulcrum Program. Driving comprehensive end-to-end management of business-critical deliverables per product roadmap, leading PI planning for AML US, international markets—including FinTech and Vulnerable Activity Reporting (VAR)—and fraud interdiction programs.
  • Collaborating with business stakeholders to prioritize key initiatives, while working closely with engineering teams to enhance execution, optimize resources, and mitigate risks for seamless implementation.
  • Work with Business, Product, Engineering, and PMO (4iTB) for Program Increment (PI) Planning and defining goals for Fulcrum Anti-Money Laundering – Agile Release Train.
  • Outline the structure and process for Pre-PI Planning work for the readiness of PI Planning events.
  • Assist product managers in getting ready for PI based on prioritized business needs. Track the readiness of Epics and Features for Engineering LOE estimation.
  • Help engineering teams with feature estimation, and the aggregation of estimates for larger pieces of work, like capabilities and epics, by planning and ensuring the vision, roadmap, and program backlogs are ready.
  • Ensure technical debt is also given priority and planned for approximately. 20% of the PI scope (or less).
  • Resolve capacity issues with Engineering Managers and the leadership team.
  • Resolve cross-team/workstream dependencies, and help re-prioritize features based on dependency mapping to meet PI goals and objectives.
  • Work with Scrum Masters for Jira maintenance and readiness for the next 2-3 sprints, and ensure Product backlog health.
  • Reviewing Agile team metrics, conducting program retrospectives, determining improvement opportunities, and constantly working towards program Agile teams’ maturity.
  • Facilitating Scrum of Scrums and PO sync to streamline coordination and efficiently resolve cross-workstream dependencies, delivery risks, and roadblocks.
  • Resolve contingencies and complicated issues, provide leadership to project teams, and act as a consultant/coach to management. Coach Lean-Agile methods and mindsets to leaders, teams, and Scrum Masters.
  • Work with Scrum masters and define SAFe operational policies or 'Working Agreement' for programs and teams. Act as the subject expert, encouraging people to use Agile and SAFe best practices and methods.

Client Segment Manager & RTE

IBM(USA)
01.2022 - 12.2022
  • Worked towards IBM’s growth and supported IBM’s clients as Technical Project Manager and Client Segment Manager (CSM).
  • Worked as a Program Manager for IBM’s Risk Segment, wherein I managed a team of over 72 practitioners supporting more than 21 Financial Crimes and Compliance (AML and Fraud Detection/prevention, Compliance, and Claims) applications.
  • In the role of Program Manager, I managed financial forecasting, budgeting, analysis of actuals versus forecasted budgets, resource coaching, progressions, contractual obligations towards IBM’s vendors, onboarding/offboarding of resources, training/skill development, and resolving client versus IBM billing issues, etc.
  • As a Client Segment Manager, I worked with the Truist leadership team to fulfill their resourcing requirements, understand their technical needs, assess profiles that match their project needs and budget, propose suitable candidates, coordinate to get them technically evaluated, and finally help with their onboarding or offboarding.
  • Managed IBM’s client/customer expectations, determined business opportunities for IBM, conceptualized and implemented strategies for IBM's growth, ensuring delivery of value to clients along with consistent profitability for IBM through effective management of resources and programs within my segment.
  • Lead multiple teams within my segment—Anti-Money Laundering and Fraud Detection for Financial Crimes technology at Truist Bank—to track project scope, budget, and timely deliveries.
  • Propose cost-effective solutions by looking for opportunities in providing solutions across the globe. Work towards determining and implementing strategies aimed at enhancing operational efficiency for IBM and the client.
  • Responsible for building and maintaining client relationships, managing client expectations from IBM’s delivery team, and working with IBM and the client to identify and forecast business needs.
  • Deep dive with project managers of impacted applications, helping them revive the troubled area in the program/project.
  • Guide the team on SDLC, waterfall, and Agile processes, along with leading the transformation to DevOps CICD pipelines, with my 10+ years of experience in Release Management and technology delivery life cycle processes.
  • Monitoring risk and issues, dependencies, and resolving impediments along the way, documenting all these in the Rally Work Management tool, along with mitigation and action plans, and communicating these on a timely basis to the Senior Leadership team.
  • I conduct regular meetings with leadership and clients to provide project status.
  • Manage and track IBM's revenue and gross profit (GP) in review with IBM's senior management team. I perform financial forecasting and work toward the monthly revenue and GP targets. I am responsible for tracking timely submissions of my team's labor claims, invoicing, and billing. At the end of every month, I work with the senior management team to review forecast vs. actuals variance and work towards corrective or improvement areas to meet the overall organization's financial goals.

Technical Project Manager

IBM INDIA PRIVATE LTD.
03.2021 - 01.2022
  • Working towards IBM’s growth and supporting IBM’s client as Technical Project Manager and Client Segment Manager (CSM) at offshore from India.
  • Managing IBM’s client/customer expectations, determining Business Opportunities for IBM, conceptualizing, and implementing strategies for IBM's growth, ensuring delivering value to client along with consistent profitability for IBM by effective management of resources and programs within my segment.
  • Guiding team as People Manager/Coach.
  • Monitoring risk and issues, dependencies and resolving impediments along the way, documenting all these in Rally Work Management tool along with mitigation and action plans and communicating these on timely basis to Senior Leadership team. I conduct regular meetings with leadership and clients to provide project status.
  • Perform financial forecasting and work towards the monthly revenue and GP targets. Responsible for tracking timely submissions of my team's labor claims. At the end of every month, I work with Senior management team to review forecast vs actuals variance and work towards corrective or improvement areas to meet overall organization financial goals.
  • As part of Modernization goals, lead a strong team of DevOps Engineers to build automated CICD (Continuous Integration and Continuous development) pipelines using tools like GitHub, JenKins, NUnit, SonarQube, Veracode and Sonartype Nexus.
  • As part of Modernization goals, lead a team of Infrastructure Engineers (Windows, Linux Development engineers, DBAs and network Engineers) to build Virtual Machines and enable cloud modernization using Dockers and Kubernetes.

Sr Software Engineer

Reliance Infocomm Pvt Ltd
Mumbai, India
12.2001 - 03.2004
  • Providing Knowledge Management Solutions as a Software Engineer.
  • Responsible to identify Reliance Infocomm’s Network Operating System’s requirements and consequently developing new products, enhancing existing products and maintaining the Web Knowledge Portal.
  • The project involved gathering requirements for development of RCOM (Reliance Communication) Wireless Portals called Planned Event Management Systems, Work Order Management systems and CDMA (Code Division Multiple Access) Knowledge Base.
  • Interfacing with business teams to gather requirements, design portals and develop/test and finally deployment of the applications on the portal.
  • Supporting projects for Reliance Industries including CAPEX. Developed CAPEX (Capital Expenditure) suite which facilitated Site Presidents to approve Capital Expenditure for Petro-chemical Sites of Reliance Industries.
  • Handling multiple Business Development activities for the organization – which included development of AIS (Application Information System), BRS (Building Readiness System), Product Monitoring System (for new Polyster division), designing and creating software’s for Reliance India Mobile System (RIM).

Education

Bachelor’s - Computer Engineering

University of Mumbai
India
01.2001

Skills

  • Release Train Engineer
  • PI Planning
  • Program management
  • End-to-End Technical Delivery
  • Actimize CDD/KYC, IFMX
  • Feature Space ARIC
  • Quantexa Entity Resolution
  • Release Management
  • Finance Management
  • Strategic Solutioning
  • Coaching
  • People management
  • Stakeholder management
  • Infrastructure management
  • Vendor & Resource Management
  • Risk & Issue Management
  • Defect Prevention
  • Defect Analysis
  • Procurement Handling
  • Communication Management
  • Resource rotation
  • Demand vs supply analysis
  • Skill mapping
  • Waterfall & Prototyping
  • SAFe/Agile/Kanban
  • Crowd sourcing
  • HP Application Lifecycle Management
  • Oracle Primavera P6
  • Ecosys EPC
  • SAP Ariba
  • Field Glass
  • Rational Project Manager
  • Rational Rose & Requisite Pro
  • ClearCase
  • ClearQuest
  • Version One
  • Rally
  • JIRA
  • ServiceNow
  • Team concert
  • GS Risk Tool
  • TSRM
  • MS Office/Project/ Visio
  • Microsoft SharePoint
  • IBM's Ticket Management Tool
  • Containerization/ Dockers /Kubernetes
  • CICD pipeline
  • GitHub /Jenkins / NUnit
  • SonarQube /Veracode
  • Sonatype Nexus /Selenium
  • Windows 95 /98/ NT/ 2000
  • Lotus Notes / Lotus Domino
  • SQL /Lotus script
  • Formula language
  • JavaScript
  • HTML /DHTML /CSS/ C/C
  • Oracle 8i /SQL Server 70
  • Domino 50 server

Projects

Fulcrum Transaction Monitoring, 01/2023 to 12/2024, Migrated AML Transaction Monitoring Rules from SAS to Feature Space ARIC platform. Real Time Fraud Interdiction, 04/2023 to Present, Developed AI/ML Fraud Model for Money Transfer Send and Receive.

Awards

  • GBS Star
  • Bravo
  • Delivery Excellence Award
  • IBM Customer Dedication Award

Timeline

Principal Program Manager

Walmart USA
01.2023 - Current

Release Train Engineer

Walmart USA
01.2023 - Current

Client Segment Manager & RTE

IBM(USA)
01.2022 - 12.2022

Technical Project Manager

IBM INDIA PRIVATE LTD.
03.2021 - 01.2022

Sr Software Engineer

Reliance Infocomm Pvt Ltd
12.2001 - 03.2004

Bachelor’s - Computer Engineering

University of Mumbai

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Gurpreet K Pannu