Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gurpreet Pabla

Milpitas,USA

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Dignity Health
12.2023 - Current

Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Making sure to scan in insurance cards when patient’s check in. Competent job performance and effective communication. Adhere to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. Taking telephone encounters for patient calls that need to be routed to the MD or Lab calls for the MD. Rescheduling patients when MDs are out or on vacation. Closing or opening schedules for MDs. Working with MA’s, LVN’s, PA’s, NP’s, and MDs. Incoming faxes/mail are distributed to the correct MDs mailbox or prescription refills are faxed to the refill desk. Working on the in-basket patient call or patient messages for internal medicine department. Working on referrals for internal medicine department. Each day working on the DAR for the next day to verify patient information and insurance information is verified. Printing the schedules for the next day in case of a power outage. Completing all high priority tasks prior to leaving the office for the day.

Patient Service Representative

Sutter Health
01.2023 - 12.2023
  • Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)
  • Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
  • Making sure to scan in insurance cards when patient's check in
  • Competent job performance and effective communication
  • Adhere to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
  • Taking telephone encounters for patient calls that need to be routed to the MD or Lab calls for the MD
  • Rescheduling patients when MDs are out or on vacation
  • Closing or opening schedules for MDs
  • Working with MA's, LVN's, PA's, NP's, and MDs
  • Incoming faxes/mail are distributed to the correct MDs mailbox or prescription refills are faxed to the refill desk
  • Working on the in-basket patient call or patient messages for internal medicine department
  • Working on referrals for internal medicine department
  • Each day working on the DAR for the next day to verify patient information and insurance information is verified
  • Printing the schedules for the next day in case of a power outage
  • Completing all high priority tasks prior to leaving the office for the day

Receptionist

Intuit
10.2021 - 01.2023
  • Completes security procedures such as issuing badges or visitor passes
  • Greets visitors and maintains visitor logs
  • Checking in visitors and vendors and checking them out
  • Being a receptionist responds to internal and external inquiries
  • Performs administrative activities such as booking meeting rooms, arranging transportation, receiving, and sending mail and packages
  • Prepare and help with company events or meetings
  • In addition, may provide back up for clerical projects or route phone calls internally, calls from QuickBooks, TurboTax, MailChimp, and credit karma
  • Typically reports to a supervisor
  • Works independently within established procedures associated with the specific job function
  • Has gained proficiency in multiple competencies relevant to the job

Station Agent/Customer Service Representative

American Airlines
04.2016 - 10.2021
  • Working customer service environment
  • Work at the arrival and departure gates
  • Working at the ticket counter checking in customers and selling tickets
  • Interacting with customers and money handling
  • Responsible for all flight and ground operations such as checking loads, aircraft handling, placing safety equipment such as cones, chalks, stations and steps at aircraft and air cargo operations for the airline at the airport
  • Check special requirements for each flight, perform all preflight transactions at the gate including special requests and transactions
  • Arrival, and departure announcements, answer questions and offer information on airline and airport related topics
  • Working in call center handling high volume incoming calls/chats with customers, rebooking, recording keeping of customer complaints, transferring calls to correct department, and researches and resolves customer issues, keeping accurate records of interactions

Administrative Assistant

Core Xpress
08.2014 - 03.2016
  • Worked with the trucking company with all the paperwork for loads, filing check stubs, doing payroll, and handling money by sending out checks
  • Check and verify source documents such as invoices, receipts, computer printouts
  • Allocate and post financial transaction details to subsidiary books
  • Transfer data to general ledger
  • Reconcile and balance all accounts
  • Draw up financial statements (trial balance, income statement, balance sheet)
  • Collate and analyze account data and generate financial reports
  • Track and maintain inventory records
  • Maintain internal control systems
  • Manage accounts payable and accounts receivable
  • Prepare checks, payments, and bank deposits
  • Prepare and process payroll
  • Comply with relevant reporting requirements
  • Calculate and prepare tax payments
  • Assist with audits
  • Providing administrative support to ensure efficient operation of the office
  • Supports managers and employees through a variety of tasks related to organization and communication
  • Responsible for confidential and time sensitive material

Education

Associates - Biological Science: Nursing

Sierra Community College
05.2021

Sterile Processing Technician Certification -

Cornerstone International College
04.2015

High School Diploma -

Foothill High School
06.2014

Skills

  • Strong verbal and written skills
  • Microsoft Office (Outlook, Excel, Word)
  • Ability to work independently
  • Quality and Productivity Improvement
  • Organized
  • Goal-orientated
  • Fast learner
  • Experience in high volume calls
  • Teamwork
  • Multi-task
  • Prioritize workflow
  • Attention to Detail
  • Positive attitude
  • Excellent interpersonal and verbal communication skills
  • Excellent computer skills
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Medical insurance
  • Office Administration
  • Fluent in Punjabi
  • Completing tasks/projects
  • Decision making

References

References available upon request.

Timeline

Patient Service Representative

Dignity Health
12.2023 - Current

Patient Service Representative

Sutter Health
01.2023 - 12.2023

Receptionist

Intuit
10.2021 - 01.2023

Station Agent/Customer Service Representative

American Airlines
04.2016 - 10.2021

Administrative Assistant

Core Xpress
08.2014 - 03.2016

High School Diploma -

Foothill High School

Associates - Biological Science: Nursing

Sierra Community College

Sterile Processing Technician Certification -

Cornerstone International College
Gurpreet Pabla