Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurpreet Singh

Saginaw,MI

Overview

4
4
years of professional experience

Work History

Dispatcher/Customer Service

GS Trucking
02.2022 - Current
  • Received and dispatched calls for emergency services
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods
  • Maintained communication with drivers regarding routes, load information and delivery updates
  • Processed invoices, bills of lading and other documents related to truck dispatching
  • Managed the maintenance of vehicles including scheduling preventative maintenance inspections
  • Verified driver log books were accurate prior to completing payroll
  • Adhered to safety regulations while monitoring vehicle performance throughout trips
  • Effectively resolved complaints by working closely with customers
  • Optimized delivery routes, taking into account traffic, road conditions and other factors
  • Trained and evaluated employees to ensure work performance met company standards
  • Prepared daily work and run schedules
  • Documented services performed, operations information and dispatch details in system
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment
  • Worked with routing specialists, route managers and service department to optimize routes
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
  • Advised personnel about accidents, weather conditions or other hazards
  • Arranged for repairs to restore service and schedules.

Manager

Shell Gas station/ EZ Mart
02.2020 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Created monthly reports for senior management summarizing operational performance metrics
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement
  • Established processes to ensure efficient workflow throughout the organization
  • Maintained up-to-date records of employee attendance, payroll information, and vacation requests
  • Analyzed customer feedback data to develop action plans for improving services offered
  • Ensured compliance with all applicable laws, regulations, and industry standards
  • Organized special events such as conferences or training sessions for employees
  • Monitored staff performance and addressed issues
  • Trained employees on additional job positions to maintain coverage of roles
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Conducted quality, timely performance feedback and performance appraisals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Agent

Life Insurance Corporation
03.2021 - 04.2022
  • Developed and maintained relationships with clients to ensure customer satisfaction
  • Conducted market research to identify potential new products and services
  • Provided personalized service to clients by phone, email, or in-person meetings
  • Maintained records of client information, including policies and payment history
  • Prepared quotes for prospective customers based on their individual needs
  • Participated in team meetings to discuss strategies for increasing sales performance
  • Communicated with clients to understand needs and identify best policies for each case
  • Calculated premiums and established payment methods
  • Developed prospects from current commercial customers, referral leads or sales or trade meetings
  • Prepared internal quarterly and annual portfolio monitoring reports with job-related software
  • Developed appropriate quotes based on risk information
  • Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.

Education

Mangement -

Saginaw Valley State University
Saginaw, MI
12.2023

Associate -

Delta College
Bay City, MI
12.2022

Skills

  • Customer service
  • Food service
  • Communication skills
  • Time management
  • Computer literacy
  • Leadership
  • Bilingual
  • Microsoft excel
  • Management Experience
  • Salesforce
  • Schedule Management

Languages

Punjabi
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher/Customer Service

GS Trucking
02.2022 - Current

Agent

Life Insurance Corporation
03.2021 - 04.2022

Manager

Shell Gas station/ EZ Mart
02.2020 - Current

Mangement -

Saginaw Valley State University

Associate -

Delta College

Similar Profiles

CREATE PROFILE
Gurpreet Singh