Gurpreet Singh
Saginaw,MI
Overview
4
4
years of professional experience
Work History
Dispatcher/Customer Service
GS Trucking
02.2022 - Current
- Received and dispatched calls for emergency services
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods
- Maintained communication with drivers regarding routes, load information and delivery updates
- Processed invoices, bills of lading and other documents related to truck dispatching
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections
- Verified driver log books were accurate prior to completing payroll
- Adhered to safety regulations while monitoring vehicle performance throughout trips
- Effectively resolved complaints by working closely with customers
- Optimized delivery routes, taking into account traffic, road conditions and other factors
- Trained and evaluated employees to ensure work performance met company standards
- Prepared daily work and run schedules
- Documented services performed, operations information and dispatch details in system
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment
- Worked with routing specialists, route managers and service department to optimize routes
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Advised personnel about accidents, weather conditions or other hazards
- Arranged for repairs to restore service and schedules.
Manager
Shell Gas station/ EZ Mart
02.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Established processes to ensure efficient workflow throughout the organization
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests
- Analyzed customer feedback data to develop action plans for improving services offered
- Ensured compliance with all applicable laws, regulations, and industry standards
- Organized special events such as conferences or training sessions for employees
- Monitored staff performance and addressed issues
- Trained employees on additional job positions to maintain coverage of roles
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Conducted quality, timely performance feedback and performance appraisals
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Agent
Life Insurance Corporation
03.2021 - 04.2022
- Developed and maintained relationships with clients to ensure customer satisfaction
- Conducted market research to identify potential new products and services
- Provided personalized service to clients by phone, email, or in-person meetings
- Maintained records of client information, including policies and payment history
- Prepared quotes for prospective customers based on their individual needs
- Participated in team meetings to discuss strategies for increasing sales performance
- Communicated with clients to understand needs and identify best policies for each case
- Calculated premiums and established payment methods
- Developed prospects from current commercial customers, referral leads or sales or trade meetings
- Prepared internal quarterly and annual portfolio monitoring reports with job-related software
- Developed appropriate quotes based on risk information
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
Education
Mangement -
Saginaw Valley State University
Saginaw, MI12.2023
Associate -
Delta College
Bay City, MI12.2022
Skills
- Customer service
- Food service
- Communication skills
- Time management
- Computer literacy
- Leadership
- Bilingual
- Microsoft excel
- Management Experience
- Salesforce
- Schedule Management
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher/Customer Service
GS Trucking
02.2022 - Current
Agent
Life Insurance Corporation
03.2021 - 04.2022
Manager
Shell Gas station/ EZ Mart
02.2020 - Current
Mangement -
Saginaw Valley State University
Associate -
Delta College