Gurpreet Singh
Pierre,SD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
7
7
years of professional experience
Work History
General Manager
Days Inn Hotel
Pierre, SD
02.2023 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
Navigation Officer
Dynacom Tankers Management
Athens, Greece
05.2017 - 08.2022
- Conducted navigational watch duties and maintained navigational charts.
- Communicated effectively with other vessels via VHF radio in order to exchange navigational data, coordinate maneuvers or report incidents.
- Developed efficient routes for vessels based on prevailing weather conditions or traffic density.
- Participated in regular drills related to firefighting, abandon ship.
- Assisted in the preparation of voyage plans for upcoming voyages.
- Cooperated closely with the captain on all matters pertaining to navigation and safety onboard.
- Prepared detailed reports regarding any incidents that occurred during the voyage.
- Monitored the vessel's position, course, speed and heading to ensure safety of navigation.
- Operated electronic navigational equipment such as gyrocompass, echo sounder, autopilot and satellite navigation systems.
- Calculated estimated time of arrival at a given destination using nautical chart information and navigational tools such as GPS and radar.
- Responded quickly to any changes in environmental conditions which could affect the safe operation of the vessel.
- Carried out daily inspections of lifeboats and life rafts according to company procedures and standards.
- Ensured compliance with international regulations on safety at sea and pollution prevention requirements.
- Maintained an accurate record of all shipboard activities including weather conditions, port entries and departures, cargo operations.
- Documented vessel's supplies and equipment inventory.
- Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair.
- Chipped and cleaned rust spots on decks, superstructures or sides of ships.
Education
Bachelor of Science - PCM
ARNI UNIVERSITY
KANGRA, HP04-2017
DIPLOMA IN NAUTICAL SCIENCE - NAUTICAL SCIENCE
T S CHANAKYA
MUMBAI, INDIA07-2014
High School Diploma -
R D K SCHOOL
PUNJAB, INDIA03-2012
Skills
- Business Development
- Staff Supervision
- Quality Management
- Customer Relationship Management
- Schedule Management
- Customer Retention
- Service Quality Improvement
- Communication Skills
- Leadership and team building
- Staff Training and Development
- Team Leadership
- Training and coaching
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
General Manager
Days Inn Hotel
02.2023 - Current
Navigation Officer
Dynacom Tankers Management
05.2017 - 08.2022
Bachelor of Science - PCM
ARNI UNIVERSITY
DIPLOMA IN NAUTICAL SCIENCE - NAUTICAL SCIENCE
T S CHANAKYA
High School Diploma -
R D K SCHOOL
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