Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Gurvinder Kaur

Easton,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Guest Advocate

Target
11.2017 - 02.2022
  • Provided exceptional customer service by engaging with customers to ensure a welcoming environment and offer assistance as needed.
  • Managed various transactions including returns, exchanges, bill payments, and processing credit and debit card sign-ups, both in person and online.
  • Facilitated the handling of online orders shipped to the store, ensuring timely and accurate processing for customer satisfaction.
  • Executed curbside pick-up orders efficiently, maintaining high standards of service for online pickups.
  • Maintained store presentation by replenishing sales floor with merchandise, organizing shelves, and zoning areas for optimal neatness and accessibility.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Sales Representative

Verizon
06.2017 - 10.2017
  • Boost retail sales by sharing enthusiasm for technology and delivering excellent customer service to grow Verizon's network.
  • Listen actively to customers and build relationships to understand their needs and provide personalized service.
  • Use product knowledge to offer tailored solutions, driving sales success.
  • Close sales with clear communication and easy-to-understand tech solutions.
  • Improve skills through ongoing training, including merchandising and inventory management.

Retail Associate

Dick's Sporting Goods, Inc
04.2017 - 06.2017
  • Execute customer sales transactions and manage returns.
  • Drive participation in company initiatives such as customer loyalty programs, warranty sales, and credit card enrollment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Fulfill additional responsibilities as delegated by management.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Team Member

Key Food
01.2014 - 03.2017
  • Collaborated effectively with team members to ensure smooth operations and customer satisfaction within Key Food stores.
  • Assisted customers with inquiries, provided product recommendations, and ensured a positive shopping experience.
  • Maintained cleanliness and organization of the store, including stocking shelves and monitoring inventory levels.
  • Operated cash registers and processed transactions accurately and efficiently.
  • Demonstrated flexibility by performing various tasks as assigned by management to support store operations.
  • Upheld high standards of food safety and sanitation to ensure compliance with health regulations.
  • Communicated effectively with colleagues and supervisors to coordinate tasks and address any issues promptly.


Education

High School Diploma -

Queens Satellite High School
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Organization
  • Interpersonal communication skills
  • Fluent in Punjabi
  • Fluent in Hindi
  • Excellent Microsoft Office Word / Excel
  • Painting
  • Prioritization

Community Service

  • Volunteer at Queens Hospital Center assisting health care professionals
  • Tolerance Task Group: perform and organize cultural events, contributed to philanthropic efforts to help less fortunate in community.


Timeline

Guest Advocate

Target
11.2017 - 02.2022

Sales Representative

Verizon
06.2017 - 10.2017

Retail Associate

Dick's Sporting Goods, Inc
04.2017 - 06.2017

Team Member

Key Food
01.2014 - 03.2017

High School Diploma -

Queens Satellite High School

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Gurvinder Kaur