Gurvinder Kaur
Hayward
Summary
With a proven track record at Pacific Aviation, I excel in baggage claim processing and problem-solving, ensuring passenger satisfaction through efficient service and clear communication. Expert in ticketing systems and adept at leveraging data entry skills, I significantly improve operational workflows. My commitment to excellence and ability to resolve issues swiftly highlight my professional achievements.
Professional with strong experience in airport operations, equipped to handle baggage services efficiently. Proven track record of teamwork, adaptability, and achieving results in fast-paced environments. Skilled in customer service, problem-solving, and effective communication. Reliable and capable of meeting changing demands while ensuring smooth operations and passenger satisfaction.
Overview
9
9
years of professional experience
Work History
Baggage Service Agent
Pacific Aviation
12.2023 - Current
- Utilized computer systems for tracking luggage items throughout the entire journey from check-in to delivery.
- Processed claims forms from customers who have had their luggage damaged or lost during travel.
- Maintained detailed records of baggage items received, stored, and retrieved for customers.
- Completed customer service training to develop strong communication and problem-solving skills.
- Developed an understanding of airline policies regarding lost and damaged bags and communicated them clearly to passengers.
- Identified and resolved passenger complaints or issues related to baggage services promptly and efficiently.
- Prepared detailed inventory reports for management review.
- Provided efficient assistance with baggage handling, storage, and retrieval for passengers.
- Focused on learning new skills and staying updated with industry changes.
- Experienced with social media and communications platforms.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Improved overall efficiency by actively participating in regular staff meetings and contributing ideas for process enhancement.
- Coordinated efforts with other airport personnel including security officers, ground crew members, customs agents, to ensure seamless services for all passengers involved.
- Built positive relationships with customers by providing exceptional customer service.
Life Insurance Agent
WFG
01.2019 - 04.2022
- Installed bookkeeping systems and resolved system problems.
- Calculated premiums and established payment method.
- Evaluated financial data from applicants prior to issuing new policies or making adjustments on existing ones.
- Built strong relationships with customers by providing exceptional customer service at all times.
- Created customized life insurance plans tailored to meet the needs of individual clients.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Assisted customers in completing paperwork for new applications or policy changes.
- Selected company by type of coverage requested by client to underwrite policy.
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and completion of appropriate forms.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Maintained accurate records of client information, including contact details and policy documents.
- Utilized excellent communication skills to respond promptly to customer inquiries regarding their coverage options.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
- Developed comprehensive understanding of life insurance products, policies and regulations to effectively advise customers.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Provided professional advice on financial planning and investments for individuals and families.
Cashier
Gas Station
04.2016 - 12.2016
- Helped restock shelves when necessary to maintain an organized display area.
- Greeted and informed customers of products, fostering positive store experiences.
- Informed customers of special promotions, loyalty programs, and discounts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit cards transactions with excellent accuracy levels.
Education
Bachelor of Arts (B.A.) - Arts
Sikkim International University
Kaluk Sikkim07.2010
High School Diploma - undefined
BDA KANYA INTER COLLEGE
07.2007
Skills
- Ticketing System Expertise
- Management of baggage claim processes
- Problem Solving Abilities
- Data Entry Proficiency
- Cashier Agent
- Gate Lead
- Check-in Agent
- Claims
- Ticketing system expertise
- Passenger assistance
- Baggage handling and claim processing specilist
LANGUAGES
Punjabi - Native
Hindi - Native
English - Fluent
Timeline
Baggage Service Agent
Pacific Aviation
12.2023 - Current
Life Insurance Agent
WFG
01.2019 - 04.2022
Cashier
Gas Station
04.2016 - 12.2016
High School Diploma - undefined
BDA KANYA INTER COLLEGE
Bachelor of Arts (B.A.) - Arts
Sikkim International University
Awards
Diploma in Beautician
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