Gurwinder Singh
Sacramento,CA
Summary
Personable Quality Analyst with excellent computer system quality analysis experience. Talented at interpreting complex data, analyzing test procedure improvements and investigating product and service failures. Skilled critical thinker with expansive mathematical abilities.
Overview
15
15
years of professional experience
Work History
IT Epic Application Analyst
Kaiser Permanente
09.2022 - Current
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Extensive knowledge of Epic Inpatient and Radiant
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of iPhones.
- Analyzed technical problems with high accuracy and attention to detail.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Worked well in team setting, providing support and guidance.
Pharmacy Technician/ Clerk
Kaiser Permanente
04.2018 - 09.2022
- Supported pharmacists with day-to-day activities and pharmacy office management functions
- Process incoming Prescription coming from EPIC/KPHC to Outside Pharmacy/Home Health.
- Prepared bills for insurance companies and submitted required paperwork.
- Oversaw medication intake, ED Encounter, and Insurance for patients in EPIC.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Project Manager
Subway
03.2015 - 02.2018
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Quality Analyst
Alpine Technology
04.2011 - 02.2015
- Automated test cases using Selenium WebDriver and Ruby to improve the efficiency of testing.
- Reported and tracked Software defects using bug-tracking tools and assisted with root cause analysis.
- Experience in design, development, testing of secure client / server GUI based Application Systems and Exposure to complete software development life cycles.
- Experience in Object Oriented Programming (OOP) concepts, Waterfall, and Agile methodologies.
- Develop test cases and create automation tests.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
Business Analyst
SUBWAY®Restaurants
06.2009 - 03.2011
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Interviews, selects, trains, counsels, and disciplines staff Directly supervise daily operation of restaurant and ensure that all standards are maintained.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Education
Certified Selenium Web-Driver -
Udemy
Merced, CA02.2011
Pharmacy Technician - undefined
Abrams College
Modesto, CA2009
Associate of Arts - Business Management
Merced College
Merced, CA2008
Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook, Access
- HTML, CSS, Data, Print Mapping
- Epic, SQL, Mainframe
- HIPPA complaint
- Project Management
Automation & Tools
- Selenium/WebDriver
- TestNG
- Jenkins
- Ruby, Java
- Improving Frameworks
- Cucumber
Timeline
IT Epic Application Analyst
Kaiser Permanente
09.2022 - Current
Pharmacy Technician/ Clerk
Kaiser Permanente
04.2018 - 09.2022
Project Manager
Subway
03.2015 - 02.2018
Quality Analyst
Alpine Technology
04.2011 - 02.2015
Business Analyst
SUBWAY®Restaurants
06.2009 - 03.2011
Certified Selenium Web-Driver -
Udemy
Pharmacy Technician - undefined
Abrams College
Associate of Arts - Business Management
Merced College
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