Gus Heaps
Placentia,CA
Summary
Motivated and dedicated individual seeking to launch a career in IT through a help desk role. Currently preparing for A+ certification, demonstrating a commitment to professional growth and technical proficiency. Extensive customer service experience has honed strong communication and problem-solving skills, ensuring a positive client experience. Eager to leverage this background to provide exceptional support in a dynamic IT environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Cashier
Ralphs Grocery
02.2026 - Current
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Collaborated with team members to ensure a clean and organized checkout area.
- Resolved customer complaints promptly, enhancing overall shopping experience.
Cook
Pop It Up Kettle Corn
03.2024 - Current
- Prepared and cooked kettle corn for large public events and fairs
- Managed setup, operation, and cleanup of food stations
- Delivered friendly and efficient service to customers in busy environments
- Maintained cleanliness and safety standards
Cashier / Crew Member
Arby’s
12.2023 - 06.2024
- Operated cash register, processed orders, and handled customer payments
- Ensured food orders were accurate and delivered promptly
- Provided excellent customer service and maintained a positive attitude
- Assisted team members with kitchen prep and cleaning tasks
Education
Associate Degree - Business & Finance
Fullerton College
Fullerton, CA06-2027
Bachelor of Science - Computer Information Systems
California State University, Fullerton
Fullerton, CA06-2029
Skills
- Strong teamwork and collaboration abilities
- Excellent customer service and communication skills
- Reliable and organized in fast-paced environments
- Comfortable using computers and basic tools
- Punctual, dependable, and quick learner
Certification
Working toward a A+ Certification
Timeline
Cashier
Ralphs Grocery
02.2026 - Current
Cook
Pop It Up Kettle Corn
03.2024 - Current
Cashier / Crew Member
Arby’s
12.2023 - 06.2024
Associate Degree - Business & Finance
Fullerton College
Bachelor of Science - Computer Information Systems
California State University, Fullerton