GUS MILONAS
Astoria,USA
Summary
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Honest, trustworthy and punctual. Personable and affable. Proficient in customer service. Experience with catering and events. Works well as part of a team. General knowledge of computer software.
Overview
40
40
years of professional experience
Work History
BANQUET MANAGER
SHERATON TIMES SQUARE
01.2018 - 11.2024
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for 500-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Head Captain/ Maitre'd
Terrace On the Park
06.2011 - 01.2018
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Interacted positively with customers while promoting facilities and services
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
Licensed Insurance Agent
Allstate
07.2014 - Current
- Identified and solicited sales prospects in agency databases
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Calculated premiums and established payment methods for sales
- Negotiated new and renewal production goals with business development manager
- Met with prospective customers and business owners in their homes, businesses and other settings
- Followed up with customers on unresolved issues
- Conducted annual reviews of existing policies to update information
Bartender/ Manager
Crystal Palace
04.1985 - 01.2002
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude
- Greeted guests in a timely and professional manner
- Received beverage orders from wait staff and delivered beverages to guests
- Poured drinks using standard pour according to specifications
- Refused service to intoxicated guests
- Closed out cash register and prepared cashier report
Restaurant Owner/Manager
Maspeth Diner
06.1990 - 06.1995
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Managed business finances, including paying vendors and suppliers for products services rendered
Education
BBA - FINANCE
Baruch College
New York, NY01.1993
Skills
- Customer service
- Catering and events
- Teamwork
- Computer software knowledge
Timeline
BANQUET MANAGER
SHERATON TIMES SQUARE
01.2018 - 11.2024
Licensed Insurance Agent
Allstate
07.2014 - Current
Head Captain/ Maitre'd
Terrace On the Park
06.2011 - 01.2018
Restaurant Owner/Manager
Maspeth Diner
06.1990 - 06.1995
Bartender/ Manager
Crystal Palace
04.1985 - 01.2002
BBA - FINANCE
Baruch College
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