
Detail-oriented and results-driven professional with a strong background in operations, logistics, and customer service. Proven ability to build systems, optimize workflows, and manage responsibilities independently. Known for reliability, problem-solving, and driving efficiency in fast-paced environments.
- Built and implemented the warehouse organizational system, improving inventory accuracy and overall workflow efficiency.
- Oversee daily warehouse operations including inventory management, order fulfillment, and logistics coordination.
- Plan and optimize delivery routes for self and team drivers, increasing efficiency and ensuring on-time deliveries.
- Lead and support drivers to maintain high performance and accountability standards.
- Identify operational issues and implement solutions to improve processes and reduce errors.
- Ensure accurate, timely deliveries while maintaining strong customer relationships.
- Assisted in managing residential remodels and repair projects for existing homes.
- Coordinated subcontractors, inspections, and materials to keep projects on schedule.
- Conducted site walkthroughs to ensure safety complaince and quality standards.
- Identified and helped resolve on-site issues, improving project efficiency and outcomes.
- Communicated effectively with project managers, crews, and homeowners throughout project phases.
- Consistently exceeded sales goals by identifying customer needs and delivering tailored solutions.
- Maintained a strong client pipeline to support ongoing revenue growth.
- Delivered exceptional customer service, driving retention and satisfaction.
- Collaborated with team members to resolve issues and improve service outcomes.
- Built strong client relationships and provided personalized financial solutions.
- Exceeded sales and referral goals through proactive engagement.
- Resolved complex customer issues while maintaining high satisfaction.
- Delivered high-level guest service by anticipating needs and providing solutions.
- Managed high-volume requests with professionalism and efficiency.
- Operations Management
- Logistics and Route Planning
- Inventory Control
- Team Leadership
- Problem Solving
- Customer Service
- Communcation
T-Mobile Winner's Circle Award (2016, 2017, 2018)
#1 in District Sales (2013-2014) , Wells Fargo
#4 In Texas Sales (2013-2014), Wells Fargo