Gusmary A Cerna Salazar
Miami,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Boy & Girls Club
Afterschool Couch
10.2024 - Current
- Tutored kids in after-school program, assisting with homework.
- Instructed learners in adopting various tech stacks.
Front Desk Receptionist
Ramon Moreda M.D Rheumatology
08.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Seasonal: Guest Advocate (Cashier)fulfilment
Target
08.2023 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Gables Montessori School
Teacher Assitant
08.2021 - 05.2023
- Provided individualized assistance to students with special needs in the classroom.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Coordinated daily tasks between teachers and other staff members.
- Greeted parents at school events to provide information about curriculum and activities.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
Amazon
Fulfillment
08.2020 - 08.2021
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Updated inventory and production information using warehouse management systems and scanner guns.
Gables Montessori School
Teacher Assistent
01.2017 - 12.2019
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Organized student performance and enrichment activities to facilitate learning.
- Distributed textbooks, workbooks, papers and pencils to students.
- Supervised children and participated with children in activities.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Assisted teachers with lesson preparation and curriculum implementation.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Education
GED -
Miami Dade College
Miami, FLSkills
- Practice Management
- Loss Prevention
- Stocking and Replenishing
- Oral Communication
- Production Support
- Management Support
- Order Fulfillment
- Shipment Processing
- Complex Problem-Solving
- Flexible Schedule
- Guest Relations
- Customer Service
- Issue Resolution
Languages
English
Professional
Spanish
Professional
sign language
Elementary
Education and Training
true,other,Miami, FL
Contact
Miami, FL 33157
Timeline
Boy & Girls Club
Afterschool Couch
10.2024 - Current
Front Desk Receptionist
Ramon Moreda M.D Rheumatology
08.2024 - 10.2024
Seasonal: Guest Advocate (Cashier)fulfilment
Target
08.2023 - 08.2024
Gables Montessori School
Teacher Assitant
08.2021 - 05.2023
Amazon
Fulfillment
08.2020 - 08.2021
Gables Montessori School
Teacher Assistent
01.2017 - 12.2019
GED -
Miami Dade College
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