GUSSIE WEBB
Front Desk Receptionist
Alexandria,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Responsible, punctual and productive professional when working with little to no supervision. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
NVT Staffing
04.2023 - 09.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Developed and maintained databases to store customer information.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Made ID badges for all owners and tenants for access to all amenities of the condo location.
Assistant Property Manager
NVT Staffing
06.2022 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Escalated major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Lead Office Assistant
CPA Global
01.2016 - 04.2021
- Checked packages in via Fed-Ex, UPS, DHL and USPS
- Distributed name badges to visitors and temporary employees
- Scheduled meeting rooms for all
- Answered and transferred calls from all CPA Global locations across the world
- Participated enthusiastically in company and community service events
- Performed other administrative duties
- Collected emails and replied as per the instructions of seniors and managers
- Ensured knowledge of staff movements in and out of organization
- Built professional relationships with customers and other teams
- Was responsible for the timely updates of the following: Company phone and speed dial lists, and company calendar
- Was responsible for updating the automated messaging center daily
- Helped process the daily incoming checks for the A/R dept
- Assisted sales department on different projects with data entry and research tasks
- Operated office equipment, such as personal computers, photocopiers,scanners, voicemail systems, and facsimile machines
- Managed office calendars and made other arrangements for meetings,travel, and special events
- Proofread documents and organized records, reports, and documents
- Kept office documents well-organized and quickly retrieved files for team members
- Greeted visitors, checked proper ID and escorted them to their destinations
- Organized, ordered and restocked office supplies to keep staff efficient and productive.
Front Desk Medical Receptionist
Appomattox Medical Center
05.2005 - 12.2015
- Scheduled patient appointments according to doctor availabilities explaining intake forms to new patient and processing payments after treatment
- Greeted patients professionally both in person and on the phone
- Quickly answered or properly referred questions and issues
- Optimized provider schedules and patient satisfaction with efficient scheduling
- Notified providers of patient arrivals
- Comforted patients by anticipating anxieties and effectively answering questions
- Ensured availability of treatment information by retrieving and updating patient records
- Always thrived in a past-faced environment while supporting entire team
- Verified financial records and collecting patient charges while filing and expediting third-party claims
- Maintained office inventory and equipment by anticipating suppl needs and expediting suppl orders.
Education
High School Diploma - Business
West Roxbury High School
Boston, MAComputers
Central Va. Community College
Lynchburg, VA06.1997
Skills
- Telephone Reception
- Database Entry
- Microsoft Office
- Inventory Management
- Customer Engagement
- Office Supply Management
- Copying and Scanning
- Multi-Line Telephone Systems
- Inventory Supplies
- Inbound and Outbound Calling
- Reception Management
- Administrative Procedures
- Customer Satisfaction
- Email Blasts
Timeline
Administrative Assistant
NVT Staffing
04.2023 - 09.2023
Assistant Property Manager
NVT Staffing
06.2022 - 02.2023
Lead Office Assistant
CPA Global
01.2016 - 04.2021
Front Desk Medical Receptionist
Appomattox Medical Center
05.2005 - 12.2015
High School Diploma - Business
West Roxbury High School
Computers
Central Va. Community College
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