Gustave Andrews
Frisco,TX
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying gaps and developing solutions to meet business goals.
Overview
9
9
years of professional experience
Work History
Fulfillment Team Leader
Target
Frisco, TX
08.2021 - Current
- Drove fulfillment goals to ensure orders were fulfilled within 1.5 hours of the order being placed.
- Ensured Drive up orders were delivered within 3 minutes of guest arrival.
- Utilized workload planning tools to complete all scheduled workload.
- Reviewed fulfillment reporting to identify gaps and develop a plan to resolve.
- Established clear goals and expectations and hold team members accountable to expectations.
- Lead and coached the team to ensure accuracy and efficiently in all fulfillment processes.
Service & Engagement Team Leader
Target
Frisco, TX
06.2018 - 08.2021
- Lead a team of passionate and knowledgeable team members who strive to exceed guest expectations by focusing on reducing wait time, friendly guest interaction, and service recovery.
- Demonstrated a service culture that prioritizes the guest service experience. Model, train, and coach team member to deliver the service standard.
- Understood sales goals, planned, and executed daily/weekly workload to deliver on store sales goal and guest engagement.
- Evaluated and recommended candidates for open positions and develop a guest-centric team.
- Quickly responded to negative guest situations by de-escalating the situation and empowering team members to make things right for the guest.
- Served as a key-carrier and helped support in various departments throughout the store.
- Served as the district trainer for Service & Engagement Team Leaders.
Cashier
Target
Frisco, TX
09.2016 - 06.2018
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety and company best practices.
- Worked efficiently to minimize guest wait time while maintaining guest service and accuracy.
- Spoke to the benefits of the Target Redcard with every guest and assisted them with the application process.
- Cross-trained and assisted in various departments throughout the store.
- Understood and informed guests about the Target App and it's benefits.
- Assisted with guest returns, purchases, and online orders.
Sales Associate
Old Navy
Frisco, TX
06.2014 - 08.2016
- Provided outstanding guest service while helping with guest purchases, returns, and exchanges.
- Informed guests of benefits of in-store credit cards, promotions, and sales.
- Assisted in various departments throughout the store including signage, merchandising, and store recovery.
Education
High School Diploma -
Little Elm High School
Little Elm, TX06.2015
Skills
- Customer Service
- Team Management
- Experience in Leadership
- Problem-Solving
- Teamwork and Collaboration
- Verbal and Written Communication
Timeline
Fulfillment Team Leader
Target
08.2021 - Current
Service & Engagement Team Leader
Target
06.2018 - 08.2021
Cashier
Target
09.2016 - 06.2018
Sales Associate
Old Navy
06.2014 - 08.2016
High School Diploma -
Little Elm High School
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