Laliya Chahunga Mufa
Accra,Ghana
Summary
I am a dedicated customer service specialist with experience handling customer issues in fast-paced environments. I'm good at solving problems, working with teams, and keeping customers happy, even in tough situations. I’m skilled in using CRM systems, managing high call volumes, and staying professional and friendly at all times.
Overview
6
6
years of professional experience
Work History
Primary teacher
Church of Jesus Christ of Latter-Day Saints
Accra, Ghana
01.2023 - Current
- Help the children learn the gospel of Jesus Christ.
- Fostered a positive and inclusive classroom environment conducive to the children's growth.
- Utilized effective instructional strategies to facilitate children's growth and understanding of the gospel of Jesus Christ.
Sales Representative
SLIMFIT
Accra, Ghana
02.2024 - 05.2025
- Utilized persuasive communication techniques to promote health and wellness products.
- Acquired extensive knowledge of weight loss supplements, emphasizing ingredients and competitors.
- Analyzed sales performance metrics to identify opportunities for improvement.
- Collected customer feedback to refine product offerings and enhance services.
- Adapted sales strategies based on customer behaviors and evolving market trends.
- Managed leads and customer interactions through CRM software, increasing operational efficiency.
Data Entry and Customer Service Specialist
Adesko Hotel
Accra, Ghana
09.2022 - 06.2023
- Processing guest reservations into the hotel's booking system accurately and efficiently.
- Answered incoming customer investigation regarding service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided help to customers in navigating the website, placing orders, and resolving complaints.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance standards.
- Collaborated with colleagues from other departments in order to resolve customer concerns rapidly.
Private french tutor
Self-employed
Accra, Ghana
05.2019 - 03.2020
- Motivated students to reach their highest potential by setting achievable goals related to the French language.
- Taught students aspects of French culture to provide language context.
- Provided one-on-one direction in the French language, grammar, pronunciation, writing, reading, and conversation.
- Selected suitable texts, audio materials, videos, magazines, newspapers, and other resources to supplement lessons.
Education
BPO Skills For Jobs
EServices Africa Ltd
Accra, Ghana07-2025
Business
Lapaz Senior High School
Accra, Ghana09-2023
Pathway Connect
BYU-Pathway Worldwide
Utah, USA07-2023
Bachelor Degree - Basic Accounting
Ensign College
United StatesSkills
- Customer service
- Data entry
- Sales analysis
- Project management
- Effective communication
- Team collaboration
- Problem solving
- Telemarketing
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Twi
Full Professional
Swahili
Full Professional
Lingala
Professional
References
- Church of Jesus Christ of Latter-Day Saints
- Madam Ashley Josey, Adesko - 0023354457986
Timeline
Sales Representative
SLIMFIT
02.2024 - 05.2025
Primary teacher
Church of Jesus Christ of Latter-Day Saints
01.2023 - Current
Data Entry and Customer Service Specialist
Adesko Hotel
09.2022 - 06.2023
Private french tutor
Self-employed
05.2019 - 03.2020
BPO Skills For Jobs
EServices Africa Ltd
Business
Lapaz Senior High School
Pathway Connect
BYU-Pathway Worldwide
Bachelor Degree - Basic Accounting
Ensign College
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