Gustavo Alvarez
Fontana,CA
Summary
Focused professional with undeniable talent in costumer service and specialty drink preparation.
Bilingual- multitasker and works great under pressure.
Overview
1
1
year of professional experience
Work History
Bibigo
Beverly Hills, California
01.2019
- Assisted customers with ordering of their meals
- Worked the register and provided excellent customer service
- Prepared meals as the orders were placed
- Able to work in fast paced environment.
Hostess
Gens Korean Barbeque
Fontana, CA
04.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Informed servers of newly seated parties for speedy service.
Starbucks
Barista, Starbucks
Fontana, United States
10.2021 - 04.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Provided primary customer support to internal and external customers.
Fitness
San Jose, California
10.2020 - 11.2020
- Maintained the cleanliness of the gym during Covid -19 pandemic
- Checked in members using standard protocols
- Sold 4 memberships while in training.
United States Army
Fort Benning, Georgia
02.2020 - 08.2020
- E1: Fulfilled my requirements to pass basic training
- Learned basic skills to provide medical care to the injured
- Participated in guarding the platoon in field exercises
- Was rated in top 5 for range skills.
Education
Graduate -
McGrew And Associates: Guard Card
San Jose, CA01.2020
High School Diploma -
Beverly Hills High School
Beverly Hills, CA06.2019
Skills
- Cashier
- Heavy Lifting
- POS literacy
- Beverage Preparation
- Bilingual
- Coffee Machinery
Affiliations
BSIS: Security Guard: 6511814 Exp: 8/2022
San Bernardino Food Handlers Card: 2021
Timeline
Hostess
Gens Korean Barbeque
04.2022 - Current
Starbucks
Barista, Starbucks
10.2021 - 04.2022
Fitness
10.2020 - 11.2020
United States Army
02.2020 - 08.2020
Bibigo
01.2019
Graduate -
McGrew And Associates: Guard Card
High School Diploma -
Beverly Hills High School