Gustavo Anaya
Phoenix,AZ
Summary
Qualified Customer Service Representative with 3.5 years of experience in a fast paced and quick-thinking environment to ensure Customer Satisfaction every time. With Years of Critical, Quick-Thinking Experiences and a Positive and Professional Attitude, I am able use all Resources around me in order to give customer Quality Assured products to provide a happy experience each and every time they visit.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Computer Data Entry Operator
Strategic Telecom Supply & Solution
11.2023 - 12.2023
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Streamlined data entry processes for increased efficiency and productivity.
- Reduced errors by thoroughly reviewing and correcting inputted data before submission.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Removed Hard Drives from Servers to completely wipe them out of any data left on them.
- Harvested/Recycled Computer parts such as RAM's, Power Supply, CPU's, Hard Drives, and Heat Sinks
- Input all Recycled Part Serial Numbers into Data Spreadsheets
Delivery Driver
Dominos's Pizza
04.2023 - 10.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Fabricator
Packaging Corporation Of America
03.2022 - 05.2023
- Improved manufacturing processes by implementing new techniques and methods for increased efficiency.
- Enhanced product quality by conducting regular inspections and maintaining strict adherence to industry standards.
- Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
- Reduced material waste by accurately measuring and cutting materials to precise specifications.
- Assisted Machine Operator in keeping machine running consistently and clearing any jam-ups that may occur.
Line Cook
Nourish Kitchen
11.2021 - 01.2022
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Youth Development Professional
Boys And Girls Club Of Metro Phoenix
01.2018 - 06.2021
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
- Encouraged positive behavior by setting expectations and providing feedback.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Identified potential barriers that may hinder the growth of a particular teen or group of teens.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
- Assisted in identifying any mental health issues within the group which may require further intervention.
- Conducted individual counseling sessions with youth when necessary.
- Improved children's behavior through coping skills and other therapeutic interventions.
Track Operator
K1 Speed
03.2017 - 11.2017
- Enhanced track safety by conducting regular inspections and addressing potential hazards.
- Maintained excellent communication with team members, ensuring a smooth flow of information and coordination.
- Assisted in the development of training programs for new track operators, improving overall team competency.Assist other track operators during races to ensure each go-karter had a smooth experience
- Prevent Drivers from crashing/bumping into each other by using remote to control each karts speed
- Quickly run to help car pile ups and rail accidents
- Analyze how safe and reckless drivers drive in case one needs to be kicked out of race to ensure other safety
- Ensure track is always clear of debris and never wet for smoother races
Customer Service Representative
La Curacoa
08.2014 - 02.2015
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Participated in team meetings or training sessions when necessary.
- Consulted with customers regarding needs and addressed concerns.
- Assisted Customers in processing any returns or Electronic Repairs that required to be sent out in order to get fixed
Cashier
KFC
01.2014 - 02.2014
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
No Degree - Graphic Design
Grand Canyon University
Phoenix, AZ05.2018
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2014
Skills
- Adaptive
- Intuitive
- Resourceful
- Quality Assurance
- Order Verification
- Product Knowledge
- Multi-Task Management
- Positive and Professional
- Patient
- Great Time Management Skills
- Punctual and Reliable
- Fast Learner
- Quick Thinking for Quicker Solutions
- Retail Sales Customer Service
- Critical Thinking
- Money Handling
- Mathematician
- Teamwork and Collaboration
- Adaptability and Flexibility
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
References
JOSE TORRES
Supervisor at Packaging Corporation of America
Phone- 602-644-0069
ERNESTO PARADA
Supervisor at Packaging Corporation of America
Phone- 602-292-4217
DAKOTA COTHAM
Supervisor at Dominos
Phone- 571-524-0220
Timeline
Computer Data Entry Operator
Strategic Telecom Supply & Solution
11.2023 - 12.2023
Delivery Driver
Dominos's Pizza
04.2023 - 10.2023
Fabricator
Packaging Corporation Of America
03.2022 - 05.2023
Line Cook
Nourish Kitchen
11.2021 - 01.2022
Youth Development Professional
Boys And Girls Club Of Metro Phoenix
01.2018 - 06.2021
Track Operator
K1 Speed
03.2017 - 11.2017
Customer Service Representative
La Curacoa
08.2014 - 02.2015
Cashier
KFC
01.2014 - 02.2014
No Degree - Graphic Design
Grand Canyon University
High School Diploma -
Trevor Browne High School
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