Gustavo Anaya
Phoenix,AZ
Summary
Qualified driver and customer service representative with 12 years of accident-free driving and 5 years of experience in a fast-paced and quick-thinking environment to ensure customer satisfaction every time. With years of critical, quick-thinking experiences, plus my positive and professional attitude, I am able to use all my resources around me in order to give customers quality-assured products to provide a happy experience each and every time they visit. On top of my great customer service, after working with Cannabis over the last 1.5 years and specifically in Inventory for a little over a year now, I'm very capable and also very confident in my ability to ensure that no products will ever go missing, misplaced, or mixed up with a different order so not only customers will be happy with a perfect order, but also able to enjoy their delivery as soon as they receive it!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Budtender/Inventory Specialist
Nirvana Wellness Center
Phoenix, AZ
02.2024 - Current
- Assisted customers in selecting cannabis products based on individual needs.
- Educated clients on product benefits, usage, and safety guidelines.
- Maintained inventory accuracy through regular stock checks and updates.
- Ensured compliance with state regulations and company policies during operations.
- Managed product displays to promote new arrivals and seasonal offerings.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Assisted customers in selecting the best products for their needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Weighed and prepared products in order to accurately package and label items for sale.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Stocked shelves with new product arrivals.
- Operated cash registers to process payments from customers.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Organized backroom shelves according to item size and category for easy access.
- Thoroughly examined Cannabis COA's (Certificate of Analysis) to ensure State Regulated Testing on Cannabis Products were completed and matched corrected to the Product in our System
- Review Invoices to ensure the Pricing and the Quantities of each product on the Invoice matched with the products being delivered
- Receive Manifests and Invoices into our system to later Detail (Check COA's) and push out product to sales floor
Computer Data Entry Operator
Strategic Telecom Supply & Solution
Phoenix, AZ
11.2023 - 12.2023
- Removed Hard Drives from Servers to completely wipe them out of any data left on them.
- Harvested/Recycled Computer parts such as RAM's, Power Supply, CPU's, Hard Drives, and Heat Sinks
- Input all Recycled Part Serial Numbers into Data Spreadsheets
Delivery Driver
Domino's Pizza
Phoenix, AZ
04.2023 - 10.2023
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Transported and safely delivered items to prevent damage or loss.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Notified customers of delays to decrease calls to support.
Fabricator
Packaging Corporation of America (PCA)
Phoenix, AZ
03.2022 - 05.2023
- Assisted Machine Operator in keeping the machine running consistently and clearing any jam-ups that may occur
- Prevent Trash and Debris Build Up
- Interpreted product assembly instructions from blueprints and manuals.
- Interpreted blueprints to determine job requirements including dimensions and tolerances.
- Read and interpreted schematics and drawings for accurate results.
Youth Development Professional
Boys and Girls Club of Metro Phoenix
Phoenix, AZ
01.2018 - 06.2021
- Encouraged positive behavior by setting expectations and providing feedback.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Identified potential barriers that may hinder the growth of a particular teen or group of teens.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
- Assisted in identifying any mental health issues within the group which may require further intervention.
- Conducted individual counseling sessions with youth when necessary.
- Improved children's behavior through coping skills and other therapeutic interventions.
Track Operator
K1 Speed
Phoenix, AZ
03.2017 - 11.2017
- Assist other track operators during races to ensure each go-karter had a smooth experience
- Prevent Drivers from crashing/bumping into each other by using remote to control each karts speed
- Quickly run to help car pile ups and rail accidents
- Analyze how safe and reckless drivers drive in case one needs to be kicked out of race to ensure other safety
- Ensure track is always clear of debris and never wet for smoother races
CSR
La Curacao
Phoenix, AZ
08.2014 - 02.2015
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Participated in team meetings or training sessions when necessary.
- Consulted with customers regarding needs and addressed concerns.
- Assisted Customers in processing any returns or Electronic Repairs that required to be sent out in order to get fixed
Cashier
Sears
Phoenix, AZ
04.2014 - 08.2014
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
KFC
Phoenix, AZ
01.2014 - 02.2014
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05-2014
Graphic Design
Grand Canyon University
Phoenix, AZSkills
- Adaptive
- Intuitive
- Resourceful
- Research and Analysis
- Deadline-Oriented
- Quality Assurance
- Order Verification
- Product Knowledge
- Multi-Task Management
- Positive and Professional
- Patient
- Great Time Management Skills
- Punctual and Reliable
- Fast Learner
- Quick Thinking for Quicker Solutions
- Retail Sales Customer Service
- Critical Thinking
- Money Handling
- Mathematician
Affiliations
- State Chess Player
- Video Games
- Bowling
- Cooking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR Certified
References
References available upon request.
Timeline
Budtender/Inventory Specialist
Nirvana Wellness Center
02.2024 - Current
Computer Data Entry Operator
Strategic Telecom Supply & Solution
11.2023 - 12.2023
Delivery Driver
Domino's Pizza
04.2023 - 10.2023
Fabricator
Packaging Corporation of America (PCA)
03.2022 - 05.2023
Youth Development Professional
Boys and Girls Club of Metro Phoenix
01.2018 - 06.2021
Track Operator
K1 Speed
03.2017 - 11.2017
CSR
La Curacao
08.2014 - 02.2015
Cashier
Sears
04.2014 - 08.2014
Cashier
KFC
01.2014 - 02.2014
High School Diploma -
Trevor Browne High School
Graphic Design
Grand Canyon University