Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gustavo Avenaut

Arlington,TX

Summary

Dynamic leader with proven success in operations management and team building, notably at Zalat Pizza. Skilled in strategic planning and performance improvement, achieving significant growth and customer satisfaction enhancement. Excels in staff training/development and P&L management, fostering high-performing teams and financial stability. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

General Manager

Zalat Pizza
03.2020 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Manager of Operations

Mexican Inn Cafe
03.2019 - 03.2020
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.

Manager

Outback Steakhouse
04.2000 - 03.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Education

Associate of Science - Science Education

Louisiana State University At Alexandria
Alexandria, LA
04.2002

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Staff Training
  • Training and Development
  • Employee Scheduling
  • Customer Relationship Management
  • Inventory Control
  • Staff training/development
  • Administrative Skills
  • P&L Management
  • Client Relations
  • Schedule Management
  • Customer Retention
  • Strategic Planning
  • Performance Improvement
  • Consistently meet goals
  • Performance Evaluations
  • Staffing
  • Workflow Planning

Timeline

General Manager

Zalat Pizza
03.2020 - 08.2024

Manager of Operations

Mexican Inn Cafe
03.2019 - 03.2020

Manager

Outback Steakhouse
04.2000 - 03.2019

Associate of Science - Science Education

Louisiana State University At Alexandria
Gustavo Avenaut