Gustavo Avila
Ontario,CA
Summary
To obtain a position with that will enable me to display exceptional management, leadership, communication and organizational skills. Seeking professional growth with the Verizon's VEC Channel.
Overview
11
11
years of professional experience
Work History
Client Executive
Verizon
01.2022 - Current
- Supported team of two-to-three vendor sales agents, driving them to achieve and exceed sales targets
- Orchestrated marketing event activities across 40 zip codes, encompassing over 29 thousand units, resulting in increased sales
- Collaborated with diverse channels, including State Government Affairs, D2D, retail, indirect, and tele sales, to capitalize on sales opportunities from MDUs and major events, promoting FWA and ACP programs
- Led successful rollout of My Plan initiative with Mobile on our team, ensuring seamless collaboration with vendors and team members to optimize support for property managers and leasing agents
- Demonstrated excellence in developing and implementing result-oriented marketing plans, leading to significant boost in sales.
General Manager
Verizon
08.2019 - 06.2022
- Held full accountability for all retail store functions, successfully implementing the company vision through directing day-to-day activities of the entire store staff
- Drove high-performance results within a fast-paced, demanding solutions sales environment, prioritizing customer and employee experience
- Built, developed, and mentored the sales team, providing ongoing sales training and support to exceed sales, retention, quality, and service objectives
- Developed and executed sales strategies, effectively showcasing products and services throughout the store
- Implemented sales tools and initiatives, contributing to increased sales and customer satisfaction
- Oversaw retail inventory compliance, ensuring store performance was maintained at optimal levels
- Engaged in business operations, including budgeting, forecasting, and analyzing sales reports.
Assistant Manager
Verizon
08.2018 - 09.2018
- Led and motivated a sales team to create exceptional in-store experiences that strengthen brand loyalty and drive customer satisfaction
- Resolved customer issues and facilitated smooth transactions, ensuring excellent customer service at all times
- Provided training and mentoring to empower the team to deliver outstanding customer experiences while efficiently handling customer flow and store traffic
- Identified and addressed selling skill gaps, implementing targeted development plans to surpass sales metrics and quota assignments
- Managed store operations, including analyzing staffing needs, reporting financial and sales data, handling cash, and ensuring compliance with company policies
- Proactively monitored inventory, restocked shelves, and maintained device security, ensuring optimal product availability and store cleanliness
- Led store merchandising and planogram compliance in alignment with company expectations, resulting in enhanced product visibility and customer engagement
- Executed store opening and closing activities with precision, maintaining operational efficiency and adherence to company standards.
Solution Specialist
Verizon
06.2017 - 09.2018
- Demonstrated exceptional sales abilities, effectively selling products and optimizing each transaction for maximum results
- Proactively developed and honed sales skills, consistently achieving top-ranking performance
- Shared best practices with fellow specialists and managers, contributing to team-wide improvement and success
- Earned the title of the number one representative in my store for an impressive 5 consecutive months
- Achieved the top spot in pull-through performance for 3 out of the last 5 months
- Maintained a perfect record, never scoring below 100% in customer service surveys, reflecting a commitment to excellent customer experiences
- Ranked as the number one overall specialist in my district for 3 of the last 5 months, showcasing exceptional proficiency and results.
Sales Manager
Vivint
10.2016 - 06.2017
- Underwent comprehensive training under seasoned Sales Managers, honing skills essential for success in the position
- Orchestrated all operational processes related to smart home and solar deals, ensuring seamless sales and installation procedures
- Independently generated and nurtured sales leads through proactive referrals and door-to-door interactions
- Consistently ranked among the top five Sales Managers out of a 30-member office, showcasing exceptional performance and leadership
- Earned a dual badge in solar and smart home Sales, signifying proficiency and expertise in both domains
- Achieved an impressive average of 15-20 deals per month, contributing significantly to the company's overall success.
Sales Manager
Lens Crafters
05.2016 - 10.2016
- To oversee and develop a team of sales representatives and lab technicians
- Assumed responsibility for setting and achieving daily and monthly sales goals, providing coaching and guidance to foster a high-performing team and a thriving sales environment
- Cultivated a sales-driven team culture, emphasizing outstanding customer service as a top priority to prioritize customers' best interests
- Earned Manager of the Month for two consecutive months, recognizing exceptional leadership and performance
- Promoted to manage one of the largest stores in the district within just two months of joining the company, reflecting rapid progression and recognition of managerial skills
- Significantly improved customer service satisfaction, increasing survey ratings from 65% to an impressive 95% within one month of assuming the role at the biggest store in the district.
Mobile-Store Manager
Sprint/ T-Mobile
12.2012 - 03.2016
- Promoted to Store Manager after seven months as an Assistant Manager, entrusted with creating a competitive sales culture in a previously struggling store
- Demonstrated outstanding leadership, leading my stores to consistently rank in the first quintile out of five
- Mentored and promoted three Assistant Managers and six Sales Leads, actively contributing to the hiring process for other Store Managers
- Successfully increased traffic and sales volume at the Buena Park location, resulting in the appointment of the first Assistant Store Manager in its history
- Managed a team of two Assistant Store Managers, three Leads, and over fifteen Sales Representatives and Technicians
- Achieved over $100,000 in accessories sales in a single month, one of only three stores nationwide to achieve this feat.
Education
Associate of Arts - business studies
Rio Hondo College
Whittier, CA2016
Skills
- Customer Engagement Strategies
- Referral Partnership Maintenance
- Cross-Channel Marketing
- Client Relationship Management
- Analytical Skills
- Staff Motivation
- Training and Development
- Issue and Resolution Tracking
- Client Needs Assessment
- Process Improvement Initiatives
- Staff Development
- Sales Strategies
Languages
Spanish
Native or Bilingual
Timeline
Client Executive
Verizon
01.2022 - Current
General Manager
Verizon
08.2019 - 06.2022
Assistant Manager
Verizon
08.2018 - 09.2018
Solution Specialist
Verizon
06.2017 - 09.2018
Sales Manager
Vivint
10.2016 - 06.2017
Sales Manager
Lens Crafters
05.2016 - 10.2016
Mobile-Store Manager
Sprint/ T-Mobile
12.2012 - 03.2016
Associate of Arts - business studies
Rio Hondo College
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