Summary
Overview
Work History
Education
Skills
Timeline
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Gustavo Ayek

Pinole,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Hardworking employee enthusiastic about learning all types field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Designer/sales Representative

Silva Contractors Inc.
02.2022 - 09.2023
  • Increased sales revenue by identifying and targeting high-potential prospects.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Truck Driver/helper

Lugg
08.2020 - 11.2021
  • Enhanced delivery efficiency by assisting truck drivers in loading and unloading cargo.
  • Ensured safe transportation of goods by properly securing cargo and conducting pre-trip inspections.
  • Maintained accurate records of deliveries, pickups, and other relevant information to streamline operations.
  • Assisted with vehicle maintenance tasks, contributing to the overall safety and functionality of the fleet.
  • Provided exceptional customer service during deliveries, addressing concerns and answering questions as needed.
  • Collaborated with fellow team members to optimize workflow processes and improve overall productivity levels.
  • Promoted a clean working environment by keeping the truck cab neat and organized at all times.
  • Supported driver communication efforts, relaying pertinent information between dispatchers and truck operators as necessary.

Education

High School Graduated -

Colégio Dimensão
Goiânia, Goiás, Brazil
12.2016

Skills

  • Project Management
  • Sales techniques
  • Material Selection
  • Design Implementation
  • Teamwork Skills
  • Client Satisfaction
  • Digital marketing
  • Customer Service

Timeline

Designer/sales Representative

Silva Contractors Inc.
02.2022 - 09.2023

Truck Driver/helper

Lugg
08.2020 - 11.2021

High School Graduated -

Colégio Dimensão

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Gustavo Ayek