Gustavo Cabrera
Orlando,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
I have been working with guest service for a long time, and one of my greatest motivations is to provide excellent service and an excellent stay to guests for however long and whatever the job.
Overview
3
3
years of professional experience
Work History
Houseman
Wyndham Orlando Resort
01.2023 - Current
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Reported found guest articles and merchandise damage to managers on duty.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Coordinated guest transportation as requested.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleared walkways and created appealing landscapes by performing seasonal groundskeeping activities.
Maintenance Worker
Tryp By Wyndham
08.2022 - 11.2022
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Inspected fire extinguisher equipment on state-mandated schedule.
Houseman
CleanTec Outsourcing
02.2021 - 08.2022
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
Education
Bachelor of Science - Tecnico Superior Agropecuario Mencion Zootecnia
IUTEMAR
San Carlos, Cojedes, Venezuela05.2017
Bachelor of Science - Science
Miguel Palao Rico
San Carlos, Cojedes, Venezuela07.2012
Skills
- Guest Room Cleaning
- Linens and Toiletries
- Completing Quality Inspections
- Customer Needs Assessments
- Chemical Cleaners
- Supply Organization
- Cart Restocking
- Room Restocking
- Maintenance Reporting
- Inventory Monitoring
- Animal Handling
- Vaccination Administration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Houseman
Wyndham Orlando Resort
01.2023 - Current
Maintenance Worker
Tryp By Wyndham
08.2022 - 11.2022
Houseman
CleanTec Outsourcing
02.2021 - 08.2022
Bachelor of Science - Tecnico Superior Agropecuario Mencion Zootecnia
IUTEMAR
Bachelor of Science - Science
Miguel Palao Rico
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