Gustavo Cardenas
Laveen,AZ
Summary
Highly Motivated Newly Licensed Real Estate Agent with an Expansive Background in Sales and Customer Service, Dedicated to Delivering Exceptional Client Experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales/Collections Late Stage/Chargoff
Toyota Financial Services
07.2023 - Current
- Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines
- Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy
- Handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios
- Evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models
- Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions
- Offer critical decision-making as necessary when assigning accounts out for repossession.
Certified Sales Debt Consultant
Freedom Financial Network
11.2022 - 07.2023
- Conduct comprehensive financial assessments to evaluate clients' debt situations, including analyzing income, expenses, assets, and liabilities
- Develop customized debt management plans for clients, taking into account their financial goals, budget constraints, and creditor obligations
- Provide expert advice on debt consolidation options, negotiating with creditors to achieve favorable interest rates, reduced fees, and extended repayment terms
- Guide clients in implementing effective budgeting and money management techniques to improve their financial health and prevent future debt accumulation
- Stay abreast of industry regulations, legal requirements, and best practices in debt management to ensure compliance and provide accurate advice to clients
- Assist clients in navigating complex financial documents and legal forms related to debt relief programs, bankruptcy filings, and credit disputes
- Offer ongoing support and regular communication to clients, monitoring their progress, addressing concerns, and adjusting strategies as necessary
- Collaborate with a network of professionals, such as attorneys, credit counselors, and financial planners, to provide comprehensive solutions and referrals for clients' specific needs.
Account Executive
Waste Management Industries
08.2020 - 11.2022
- Develop and implement strategic sales plans to acquire new business and expand market share for waste management services
- Identify and qualify prospects within assigned territories or industries, utilizing market research, networking, and cold calling techniques
- Conduct thorough needs assessments and consultations with potential clients to understand their waste management requirements and challenges
- Present tailored solutions and proposals to prospects, highlighting the value and benefits of Waste Management's services and capabilities
- Negotiate contracts, pricing, and service agreements with clients, ensuring profitability and alignment with company objectives
- Build and maintain strong relationships with key decision-makers and stakeholders, serving as the primary point of contact for all customer inquiries and concerns
- Collaborate with internal teams, such as operations and customer service, to ensure seamless service delivery and exceed client expectations
- Stay informed about industry trends, regulations, and competitive landscape, providing insights and recommendations to drive business growth and maintain a competitive edge
- Track sales activities, manage pipeline, and provide accurate sales forecasts and reports to management, demonstrating progress towards revenue targets and identifying areas for improvement.
Front Desk Lead
Embassy Suites by Hilton
01.2019 - 08.2020
- Oversee and supervise the front desk operations, ensuring exceptional guest service and efficient day-to-day hotel operations
- Train, mentor, and provide guidance to front desk staff, ensuring a high level of professionalism, customer service, and adherence to company policies and procedures
- Monitor and manage the front desk schedule, ensuring adequate coverage and efficient use of staff resources to meet guest needs
- Resolve guest issues, complaints, and conflicts in a professional and timely manner, finding appropriate solutions to ensure guest satisfaction and loyalty
- Coordinate with other departments, such as housekeeping, maintenance, and reservations, to ensure seamless guest experiences and smooth hotel operations
- Conduct regular audits of front desk procedures, guest accounts, and cash handling processes to maintain accuracy, compliance, and security standards
- Stay updated on hotel services, amenities, and local attractions to provide accurate information and recommendations to guests, enhancing their overall experience
- Collaborate with the hotel management team to implement strategies, policies, and initiatives to improve guest satisfaction, operational efficiency, and revenue generation
- Demonstrated expertise in maintaining cleanliness and organization of guest rooms, ensuring high standards of cleanliness and guest satisfaction
- Successfully managed food and beverage operations, including taking orders, serving guests, and overseeing the inventory and ordering of supplies
- Utilized strong attention to detail to monitor inventory levels, track consumption patterns, and place timely orders to ensure smooth operations and prevent shortages.
Education
Business Management, Associates of Science -
Scottsdale Community College
12.2021
Skills
- Fluent in English, Spanish and Dutch
- Proficient in Microsoft Services
- Excellent communication and interpersonal skills
- Reliable and Goal Focused
- Customer Service
- Problem-Solving
- Team Collaboration
- Valid Driver's License
- Relationship Building
- Customer Relations
Certification
Arizona Licensed Real Estate Agent #SA714502000
Timeline
Sales/Collections Late Stage/Chargoff
Toyota Financial Services
07.2023 - Current
Certified Sales Debt Consultant
Freedom Financial Network
11.2022 - 07.2023
Account Executive
Waste Management Industries
08.2020 - 11.2022
Front Desk Lead
Embassy Suites by Hilton
01.2019 - 08.2020
Business Management, Associates of Science -
Scottsdale Community College
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