Gustavo Carvalho
Medford,MA
Summary
Dynamic IT Manager with a proven track record at Lider Automacao, enhancing operational efficiency through critical thinking and effective problem-solving. Leveraged teamwork and loyalty to optimize helpdesk performance, significantly improving user satisfaction. Additionally, honed physical fitness and weapon maintenance skills as a dedicated Soldier in the Army National Guard MA.
Overview
12
12
years of professional experience
Work History
Soldier
Army National Guard MA
10.2023 - Current
- Fire Support, Cannon Crew Member
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
Driver
Uber
04.2022 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
IT Manager
Lider Automacao
01.2013 - 05.2019
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Education
No Degree - Computer Science
Faculdade Pitagoras
Guarapari-ES, Brazil05-2016
High School Diploma -
Centro Educacional Barbosa Figuerdo
Rio De Janiero, Brazil12-2003
Skills
- Positive attitude
- Weapon maintenance
- Teamwork and loyalty
- Equipment maintenance
- Buddy care and first aid
- Physical fitness
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Soldier
Army National Guard MA
10.2023 - Current
Driver
Uber
04.2022 - Current
IT Manager
Lider Automacao
01.2013 - 05.2019
No Degree - Computer Science
Faculdade Pitagoras
High School Diploma -
Centro Educacional Barbosa Figuerdo
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