Gustavo Cascante
SAN JOSE,SAN JOSE
Summary
Dynamic and dedicated professional with a strong background in bilingual customer service. Known for effective communication and cross-cultural awareness, supporting timely issue resolution and continuous improvement in call center operations.
Dedicated bilingual call center agent with strong problem-solving abilities and a commitment to customer service excellence. Proven track record of managing high call volumes while enhancing customer satisfaction through effective communication and accurate documentation.
Overview
2
2
years of professional experience
Work History
Bilingual Call Center Agent
Foundever
San Pedro, Heredia
08.2024 - Current
- Assisted customers in both English and Spanish, ensuring effective communication and resolution of inquiries.
- Managed high call volumes while maintaining professionalism and efficiency to enhance customer satisfaction.
- Documented customer interactions accurately in the database to support follow-up actions and reporting.
- Utilized CRM software to track customer issues, facilitating timely resolutions and streamlined processes.
- Collaborated with team members to share knowledge and improve service delivery standards across shifts.
- Adapted quickly to new tools and protocols, contributing to continuous improvement of call center operations.
Education
High School Diploma -
MEP
SAN JOSE,CR12-2011
Certificate of Technical Studies - English
INA
INA, URUCA12-2012
No Degree - Teaching English As A Second Language
UAM
SAN PEDRO02-2026
Skills
- Goal oriented
- Empathy and patience
- Fluent bilingualism
- Cross-cultural awareness
- Call handling
- Customer service
- Problem-solving skills
- Call center customer service
- Resolving issues
- Customer communications
- Verbal and written communication
- Cash handling
- Customer support
Timeline
Bilingual Call Center Agent
Foundever
08.2024 - Current
High School Diploma -
MEP
Certificate of Technical Studies - English
INA
No Degree - Teaching English As A Second Language
UAM