GUSTAVO CEJAS
PEMBROKE PINES,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Motivated business professional bringing 43 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Owner/President of Operations
Rapid Response Courier & Cargo LLC
03.2007 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Owner/President
Assembly Masters Of America
07.1999 - 09.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Trained new employees on proper protocols and customer service standards.
Owner/President of Operations
Consumer Products Distribution & Assembly, LLC
01.1999 - 01.2003
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Owner/President of Operations
Courier Masters Of America, INC
01.1980 - 01.1999
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Labor Relations
- Regulatory Compliance
- Business Management
- Budget Administration
- Administrative Oversight
- Consulting
- Human Resource Management
- Negotiation
- Talent Development
- Customer Relations
- Verbal and Written Communication
- Business Launch
- Marketing
- Employee Development
- Business Development
- Client Service
- Strategic Planning
- Financial Management
- Staff Hiring
- Team Oversight
- Sales Leadership
- Operations Management
- Business Administration
Certification
- TSA Training - Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/President of Operations
Rapid Response Courier & Cargo LLC
03.2007 - Current
Owner/President
Assembly Masters Of America
07.1999 - 09.2007
Owner/President of Operations
Consumer Products Distribution & Assembly, LLC
01.1999 - 01.2003
Owner/President of Operations
Courier Masters Of America, INC
01.1980 - 01.1999
Associate of Arts - Business Administration And Management
Miami Dade College
- TSA Training - Certified
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