Gustavo Contreras
Union City,CA
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Lead Warehouse Technician
Nvent
10.2021 - Current
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Calculated and monitored inventory through [Software] tracking spreadsheets.
Customer Service Representative
The RealReal
04.2018 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate/Cashier
Banana Republic
03.2013 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits, or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
College of San Mateo
San Mateo, CA08.2015
High School Diploma -
Aragon High School
San Mateo, CA05.2010
Skills
- Cash Register Operation
- Providing Feedback
- Customer Assistance
- Retail Effectiveness
- Customer Relations
- Verbal and Written Communication
- Product Knowledge
Languages
Spanish
Full Professional
Timeline
Lead Warehouse Technician
Nvent
10.2021 - Current
Customer Service Representative
The RealReal
04.2018 - 10.2021
Sales Associate/Cashier
Banana Republic
03.2013 - 02.2017
College of San Mateo
High School Diploma -
Aragon High School
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