Summary
Overview
Work History
Skills
Timeline
OfficeManager

Gustavo Costa

Lowell,MA

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

7
7
years of professional experience

Work History

Office Manager

Imperial Construction
Tewksbury, MA
04.2018 - Current
  • Oversaw insurance compliance, renewals, and audits
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Executed payroll 40 to 60 employees and maintained detailed records of procedures.
  • Onboarded new clients & employees
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits
  • AIA Billing

Estimator / Office Manager

Sunrise Construction
Medford, MA
11.2016 - 04.2018
  • Negotiated contract pricing and acquired feedback on given proposals
  • Analyzed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
  • Delivered comprehensive bid proposals for residential and commercial projects and gained client approval on costs.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Completed all company insurance renewals including property, Workers' Compensation, general liability.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.

Technician

Staples
Somerville, MA
10.2015 - 11.2016
  • Assist customers in selecting and purchasing computers and electronics
  • Resolve customer issues in a clear, courteous and straightforward manner.
  • Identify and solve technical issues with a variety of diagnostic tools, while keeping customers informed and satisfied.
  • Maintain above average departmental standards for quality and productivity metrics.
  • Identify potential sales and cross-selling opportunities.
  • Set up desktops, laptops, and mobile devices.

Skills

  • Notary
  • Multilingual (Portuguese, Italian, Spanish)
  • Clear oral/written communication
  • QuickBooks Certified
  • Planswift Takeoff Software
  • Microsoft Office
  • Paychex Flex
  • Construction Management applications (ProCore, Constructconnect, etc)
  • Payment Management Software (Textura, Orbian, etc)
  • Financial Reporting
  • Account Reconciliation
  • Insurance Auditing Experience
  • Bookkeeping
  • AIA Billing
  • Office Management

Timeline

Office Manager

Imperial Construction
04.2018 - Current

Estimator / Office Manager

Sunrise Construction
11.2016 - 04.2018

Technician

Staples
10.2015 - 11.2016

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Gustavo Costa