Gustavo Dantas
Frisco,TX
Summary
Proactive college graduate with a Bachelor of Science (B.S.) in Marketing, with 9+ years of work experience. Aiming to leverage academic experience and a proven knowledge of client relationship management, customer needs assessment, and solutions selling to drive positive results. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank Of America
Plano, TX
11.2021 - Current
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Technical Specialist
Apple Inc
Dallas, TX
02.2020 - 10.2021
- Completed troubleshooting and diagnostics on company resources.
- Installed and updated computer hardware and software.
- Educate or provide customers with advice or a solution, using my knowledge of current Apple technology
to help with iPod, iPhone, and iPad. Including all apple services and software.
Customer Service Coordinator
TJ Maxx, TJX Companies
Newton , Massachusetts
09.2013 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science - Marketing
Framingham State University
Framingham, MA05.2020
Skills
- Relationship building and management
- Sales and marketing
- User training expertise
- Technical support knowledge
- Courteous with Strong Service Mindset
- Creative Problem Solving
Languages
Portuguese
Native or Bilingual
Outside Projects
-Managing a local Boston music artist Lucas Chonch, YouTube channel. I'm responsible for creating digital content, managing social media platforms, and marketing strategy. I assist in video titles, descriptions and uploads onto streaming platforms.
-I collaborated on and helped implement a functional website to showcase and sell products orientated around the brand ‘Not A Tourist.’ www.Notatouristboston.com
- Host of “Water Cooler talk” sports show on clubhouse. A new social media application that are audio only chat rooms.
Timeline
Relationship Banker
Bank Of America
11.2021 - Current
Technical Specialist
Apple Inc
02.2020 - 10.2021
Customer Service Coordinator
TJ Maxx, TJX Companies
09.2013 - 10.2019
Bachelor of Science - Marketing
Framingham State University