Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Gustavo Delacruz

Anaheim,CA

Summary

Professional with military, hospitality, and customer service experience. Exploring new opportunities with these talents and experiences.

Overview

10
10
years of professional experience

Work History

Bell Clerk/Door Attendant

Disney's Grand Californian Hotel & Spa
07.2023 - Current
  • Experience in greeting guests upon arrival, assisting with luggage, providing information about hotel amenities and local attractions, coordinating transportation, and ensuring the lobby and entrance areas were welcoming and accessible.
  • Assisted guests with check-in and check-out processes, ensuring a seamless experience.
  • Utilized effective time management strategies when prioritizing responsibilities and attending to guest requests, ensuring maximum productivity within the role.
  • Adhered to safety protocols during luggage storage and retrieval processes, minimizing risk of injury or damage to property.
  • Handled high-pressure situations professionally during peak times or when dealing with difficult clients, maintaining exceptional service standards throughout all interactions.
  • Resolved guest complaints efficiently, resulting in increased customer satisfaction ratings.

Shift Supervisor/Barista

Starbucks
10.2018 - 04.2023
  • Experience in making drinks in a fast-paced environment, as well as providing excellent customer service, and properly conducting work ethics.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Enlisted

United States Army
11.2014 - 04.2017
  • Served as a Water Treatment Specialist to work on water purifying equipment and provide clean water to other soldiers.
  • Increased unit readiness by conducting regular training sessions and evaluations.
  • Actively participated in community outreach initiatives on behalf of the military organization, promoting positive relations between service members and local populations.
  • Conducted thorough assessments of equipment condition and functionality, maintaining optimal levels of operational readiness at all times.
  • Established strong rapport with diverse groups of personnel, fostering a positive work environment.

Education

Bachelor of Arts - Communications

California State University - Los Angeles
Los Angeles, CA
06.2025

Associate of Arts - Communications

Saddleback Community College
Mission Viejo, CA
12.2023

Diploma -

Vista del Lago High School
Moreno Valley, CA
06.2008

Skills

  • Communication
  • Computer
  • Creative Thinking
  • Team Work
  • Adaptability
  • Time Management
  • Customer Service
  • Barista Trainer
  • Strong Work Ethic
  • Reliability and punctuality
  • Team player attitude
  • Guest Services

Accomplishments

  • Received Partner of the Quarter 2022

Awards

  • Honorable Discharge Award (Army Veteran)
  • Partner of the Quarter Award (Starbucks)

Timeline

Bell Clerk/Door Attendant

Disney's Grand Californian Hotel & Spa
07.2023 - Current

Shift Supervisor/Barista

Starbucks
10.2018 - 04.2023

Enlisted

United States Army
11.2014 - 04.2017

Bachelor of Arts - Communications

California State University - Los Angeles

Associate of Arts - Communications

Saddleback Community College

Diploma -

Vista del Lago High School

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Gustavo Delacruz