Gustavo Delacruz
Anaheim,CA
Summary
Professional with military, hospitality, and customer service experience. Exploring new opportunities with these talents and experiences.
Overview
10
10
years of professional experience
Work History
Bell Clerk/Door Attendant
Disney's Grand Californian Hotel & Spa
07.2023 - Current
- Experience in greeting guests upon arrival, assisting with luggage, providing information about hotel amenities and local attractions, coordinating transportation, and ensuring the lobby and entrance areas were welcoming and accessible.
- Assisted guests with check-in and check-out processes, ensuring a seamless experience.
- Utilized effective time management strategies when prioritizing responsibilities and attending to guest requests, ensuring maximum productivity within the role.
- Adhered to safety protocols during luggage storage and retrieval processes, minimizing risk of injury or damage to property.
- Handled high-pressure situations professionally during peak times or when dealing with difficult clients, maintaining exceptional service standards throughout all interactions.
- Resolved guest complaints efficiently, resulting in increased customer satisfaction ratings.
Shift Supervisor/Barista
Starbucks
10.2018 - 04.2023
- Experience in making drinks in a fast-paced environment, as well as providing excellent customer service, and properly conducting work ethics.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enlisted
United States Army
11.2014 - 04.2017
- Served as a Water Treatment Specialist to work on water purifying equipment and provide clean water to other soldiers.
- Increased unit readiness by conducting regular training sessions and evaluations.
- Actively participated in community outreach initiatives on behalf of the military organization, promoting positive relations between service members and local populations.
- Conducted thorough assessments of equipment condition and functionality, maintaining optimal levels of operational readiness at all times.
- Established strong rapport with diverse groups of personnel, fostering a positive work environment.
Education
Bachelor of Arts - Communications
California State University - Los Angeles
Los Angeles, CA06.2025
Associate of Arts - Communications
Saddleback Community College
Mission Viejo, CA12.2023
Diploma -
Vista del Lago High School
Moreno Valley, CA06.2008
Skills
- Communication
- Computer
- Creative Thinking
- Team Work
- Adaptability
- Time Management
- Customer Service
- Barista Trainer
- Strong Work Ethic
- Reliability and punctuality
- Team player attitude
- Guest Services
Accomplishments
- Received Partner of the Quarter 2022
Awards
- Honorable Discharge Award (Army Veteran)
- Partner of the Quarter Award (Starbucks)
Timeline
Bell Clerk/Door Attendant
Disney's Grand Californian Hotel & Spa
07.2023 - Current
Shift Supervisor/Barista
Starbucks
10.2018 - 04.2023
Enlisted
United States Army
11.2014 - 04.2017
Bachelor of Arts - Communications
California State University - Los Angeles
Associate of Arts - Communications
Saddleback Community College
Diploma -
Vista del Lago High School
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