Gustavo Del Toro
Midland
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations.
Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Personable and organized, excels in team coordination and leadership. Possesses strong understanding of team dynamics and conflict resolution, coupled with effective communication and problem-solving skills. Committed to driving team success and ensuring optimal performance.
Professional manager with strong focus on team collaboration and achieving results. Reliable and adaptable with proven ability to lead and motivate teams in dynamic environments. Skilled in conflict resolution, resource allocation, and performance optimization. Known for effective communication, problem-solving abilities, and fostering positive work culture.
Experienced with team leadership and operational oversight in dynamic environments. Utilizes strategic planning and problem-solving to enhance team performance. Strong understanding of effective communication and conflict resolution.
Professional manager with history of driving team success and operational excellence. Known for effectively coordinating tasks and ensuring high-quality results. Valued for adaptability and strong focus on team collaboration, delivering consistent and reliable performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Manager
Trans Text
07.2024 - Current
- Bulk plant's duties storing, blending, and distributing materials in bulk:
- Storing
- Bulk plants store materials like chemicals, fuel, and raw industrial products in silos or pressure vessels
- Blending
- Bulk plant operators blend materials in the correct amounts and proportions to meet company requirements
- Distributing
- Bulk plants distribute materials to consumers, commercial outlets, or retail outlets
- Maintaining
- Bulk plant operators ensure that the plant is in good working order and that machines and parts are properly maintained
- Safety
- Bulk plant operators ensure that the plant adheres to safety and regulatory protocols
- Inventory
- Bulk plant operators maintain a sufficient inventory of raw materials
- Purchasing
- Bulk plant crew lead may communicate with suppliers, negotiate costs and delivery schedules, and perform other administrative duties
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
- Enhanced team performance with regular training sessions and evaluations.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
Crew Leader
American Cementing
03.2020 - 06.2024
- Bulk plant's duties storing, blending, and distributing materials in bulk:
- Storing
- Bulk plants store materials like chemicals, fuel, and raw industrial products in silos or pressure vessels
- Blending
- Bulk plant operators blend materials in the correct amounts and proportions to meet company requirements
- Distributing
- Bulk plants distribute materials to consumers, commercial outlets, or retail outlets
- Maintaining
- Bulk plant operators ensure that the plant is in good working order and that machines and parts are properly maintained
- Safety
- Bulk plant operators ensure that the plant adheres to safety and regulatory protocols
- Inventory
- Bulk plant operators maintain a sufficient inventory of raw materials
- Purchasing
- Bulk plant crew lead may communicate with suppliers, negotiate costs and delivery schedules, and perform other administrative duties
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
District Manager
Del Rio
01.2019 - 09.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
- Delivered feedback to decision-makers regarding employee performance and training needs
- Established and updated work schedules to account for changing staff levels and expected workloads
- Accomplished multiple tasks within established timeframes
- Conducted monthly inventories of raw materials and components on work floor
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Approved regular payroll submissions for employees
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Manager of Business Development and Sales
Invercap
01.2018 - 12.2019
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service
- Met and exceeded weekly and monthly performance metrics by actions
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team
- Conducted market research to discover new leads, opportunities and messaging
- Collaborated with sales, marketing and other internal teams to meet shared goals
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition
- Organized promotional events and interacted with community to increase sales volume
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Master Degree - Laws And Human Rights
TecMilenio
Chihuahua04-2018
Skills
- Staff Management
- Policies and procedures
- Strategic planning
- Business planning
- Coaching and mentoring
- Verbal and written communication
- Negotiation
- Business administration
- Job inspections
- Sales and marketing
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Employee development
- Performance tracking
- Report preparation
- Teamwork
- Customer service
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Employee supervision
- Delegating assignments and tasks
- Work Planning and Prioritization
LANGUAGES
Spanish - Bilingual or Proficient (C2)
English - Advanced (C1)
Hobbies and Interests
Riding
Sports
Driving
Certification
- SafeLandUSA Orientation Training Certificate – SafeLandUSA.
Timeline
Crew Manager
Trans Text
07.2024 - Current
Crew Leader
American Cementing
03.2020 - 06.2024
District Manager
Del Rio
01.2019 - 09.2020
Manager of Business Development and Sales
Invercap
01.2018 - 12.2019
Master Degree - Laws And Human Rights
TecMilenio
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