Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gustavo Escorcia

Miami

Summary

Dynamic retail banker with a proven track record at TD Bank, enhancing client satisfaction through tailored financial solutions and exceptional service. Skilled in credit analysis and customer relationship management, I excel in fostering teamwork and problem-solving, ensuring compliance while safeguarding assets and privacy. Committed to delivering results and building lasting client relationships.

Overview

11
11
years of professional experience

Work History

Retail Banker

TD Bank
12.2022 - Current
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Maintained friendly and professional customer interactions.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.

Restaurante Manager

The Original Crab House
06.2014 - 08.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Motivated staff to perform at peak efficiency and quality.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.

Education

BBA - Administración

CBTis 179
Mexico
07.2005

Skills

  • Branch operations
  • Credit analysis
  • Bank product sales
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Customer service excellence
  • Team cooperation
  • Exceptional customer service
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer Service-oriented
  • Professional ethics
  • Team building
  • Self motivation
  • Customer relationship management
  • Professionalism
  • Product and service sales
  • Adaptability
  • Bilingual in language

Timeline

Retail Banker

TD Bank
12.2022 - Current

Restaurante Manager

The Original Crab House
06.2014 - 08.2022

BBA - Administración

CBTis 179

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