Gustavo Escorcia
Miami
Summary
Dynamic retail banker with a proven track record at TD Bank, enhancing client satisfaction through tailored financial solutions and exceptional service. Skilled in credit analysis and customer relationship management, I excel in fostering teamwork and problem-solving, ensuring compliance while safeguarding assets and privacy. Committed to delivering results and building lasting client relationships.
Overview
11
11
years of professional experience
Work History
Retail Banker
TD Bank
Miami, FL
12.2022 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Maintained friendly and professional customer interactions.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
Restaurante Manager
The Original Crab House
Miami, FL
06.2014 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Motivated staff to perform at peak efficiency and quality.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Education
BBA - Administración
CBTis 179
Mexico07.2005
Skills
- Branch operations
- Credit analysis
- Bank product sales
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Customer service excellence
- Team cooperation
- Exceptional customer service
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer Service-oriented
- Professional ethics
- Team building
- Self motivation
- Customer relationship management
- Professionalism
- Product and service sales
- Adaptability
- Bilingual in language
Timeline
Retail Banker
TD Bank
12.2022 - Current
Restaurante Manager
The Original Crab House
06.2014 - 08.2022
BBA - Administración
CBTis 179