- High-Intensity Interval Training
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Gym Workouts
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Gustavo Esono Obono
.
Dallas,TX
Summary
Results-driven Area Manager with a proven track record of successfully leading all aspects of business operations. Strategic thinker and decisive leader dedicated to exceeding customer expectations. Skilled problem solver adept at resolving conflicts and driving positive change, particularly in food and beverage operations. Experienced in training and managing staff to enhance productivity and morale, with a strong grasp of inventory control and cost management. Prepared for supervisory roles, known for optimizing efficiency, implementing quality control measures, and fostering team collaboration to consistently deliver exceptional customer experiences.
Overview
14
14
years of professional experience
3
3
Certifications
6
6
Languages
5915
5915
years of post-secondary education
Work History
Food and Beverage Supervisor/ Part-time
Hyatt Regency Dallas at Reunion
03.2024 - 12.2025
- Supervised daily operations of food and beverage service, ensuring adherence to quality standards and timely delivery of services.
- Trained new staff on service protocols, menu offerings, and customer engagement techniques to enhance team performance and guest satisfaction.
- Monitored food safety practices, conducting regular inspections to maintain compliance with health regulations and ensure a safe dining environment.
- Coordinated inventory management processes, including ordering supplies and tracking stock levels to minimize waste and optimize resource use.
Branch Operations Manager/ Staffing and Janitorial
BELFIELD HOSPITALITY SERVICES,LLC
03.2021 - 06.2025
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, investments and employees.
- Oversaw daily branch operations, ensuring efficient workflow and adherence to safety standards.
- Managed scheduling shifts for staff, optimizing coverage based on peak demand periods.
- Trained new staff on operational procedures and customer service protocols, enhancing team performance.
- Monitored food safety practices, conducting regular inspections to meet health regulations and standards.
- Implemented inventory management systems to track supplies, reducing waste and maintaining stock levels.
- Coordinated staff meetings to review performance metrics and address operational challenges collaboratively.
- Developed training materials that improved onboarding processes for new hires, streamlining integration into the team.
- Established strong relationships with vendors to negotiate better pricing and ensure timely delivery of supplies.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently through phone, email, and live chat support.
- Collaborated with cross-functional teams to ensure accurate order processing and timely delivery of products to customers.
Area Manager
Xclusive Staffing,LLC
04.2019 - 11.2021
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Adapted service based on customer requests and kitchen readiness.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared serving and appetizer trays and set tables at diverse events.
- Oversaw daily operations across multiple locations, ensuring compliance with company policies and operational standards.
- Managed staffing levels by scheduling shifts and coordinating training programs for new employees to enhance team performance.
- Implemented inventory management systems that optimized stock levels and reduced waste through accurate forecasting.
- Conducted regular audits of facilities to ensure adherence to safety regulations and quality control measures, resulting in improved operational efficiency.
- Developed and maintained strong relationships with vendors, negotiating contracts that aligned with budgetary guidelines while ensuring quality service delivery.
- Led team meetings focused on performance reviews and professional development, fostering a culture of continuous improvement among staff members.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Oversaw daily operations across multiple locations, ensuring adherence to company standards and optimizing workflow efficiency.
- Trained and mentored new staff on best practices in customer service, inventory management, and compliance with safety regulations.
- Implemented training programs that improved team performance and reduced onboarding time for new employees.
- Monitored inventory levels, conducted stock audits, and coordinated timely replenishment to prevent shortages and maintain service levels.
- Developed and maintained strong relationships with vendors to negotiate favorable terms, ensuring cost-effective purchasing of supplies.
- Transformed underperforming teams into productive, profitable teams.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Built relationships with customers and community to establish long-term business growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
Account Manager
On Demand Staffing, LLC
02.2015 - 08.2018
- Created, updated and formatted prime contract resume templates.
- Coordinated resume and skill review, labor category qualification, interview scheduling and candidate identification through on-boarding and off-boarding.
- Trained users on staffing portal.
- Briefed on staffing process and current openings at teammate meetings.
- Managed client accounts by developing tailored strategies that aligned with customer needs and business objectives.
- Cultivated strong relationships with key stakeholders through regular communication and proactive problem-solving to enhance customer satisfaction.
- Conducted in-depth market analysis to identify trends and opportunities, enabling data-driven decision-making for account growth.
- Collaborated with cross-functional teams to deliver integrated solutions, ensuring seamless execution of client projects and initiatives.
- Trained and mentored junior staff on best practices for account management, improving team efficiency and service quality.
- Utilized CRM software to track account performance and maintain accurate records, facilitating timely follow-ups and reporting on client metrics.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Service Representative/Bilingual Call Center Agent
AT&T Mobility
04.2013 - 01.2016
- Provided exceptional customer support by addressing inquiries and resolving issues through phone, email, and live chat platforms.
- Utilized CRM software to document customer interactions, ensuring accurate tracking of service requests and follow-ups.
- Collaborated with team members to identify and implement process improvements that enhanced service delivery efficiency and customer satisfaction.
- Trained new staff on company policies, procedures, and effective communication techniques to ensure a consistent customer experience.
- Assisted in managing customer accounts by updating information, processing transactions, and handling billing inquiries accurately and promptly.
- Maintained knowledge of product lines and promotional offerings to provide informed recommendations that met customer needs effectively.
Traslate
ABAYAK,INC
02.2012 - 11.2014
- Provided accurate translation and interpretation services for diverse clients, ensuring clear communication across multiple languages in various settings.
- Collaborated with project managers to deliver timely translations for legal, medical, and technical documents, maintaining high standards of quality and consistency.
- Conducted consecutive and simultaneous interpreting during conferences and meetings, facilitating effective dialogue among participants from different cultural backgrounds.
- Assisted clients in understanding cultural nuances that impact communication, improving overall interactions and fostering positive relationships.
- Reviewed and edited translations for clarity and grammatical accuracy, ensuring all materials met professional standards before delivery to clients.
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Education
Associate of Arts - Tourism And Hospitality Management
Brigham Young University -Pathway Worldwide
Utah 01.2021 - 05.2023
GED -
Cornell Hotel Schools,
Online 07.2018 - 05.2020
Corporate Governance
Alison Online Courses
No Degree - ESOL English Second Language Program
Richland College
Dallas, TXHigh School Diploma -
Colegio Armenteros
Madrid, Spain06-2009
Skills
Motivational Techniques
Delinquency Notifications
Microsoft Access
Operational Efficiency
Staff Training
Staff Management
Staff Supervision
Event Planning
Security and Safety Protocols
Staff Recruitment
Fine-dining expertise
Banquet operations
Scheduling staff
Allergen awareness
Ordering supplies
Menu development
Table service
Staff leadership
Staff consultation
Culinary techniques
Customer service
Service training
Problem-solving aptitude
Microsoft Excel
Problem-solving
Effective communication
Schedule coordination
Time management
Food safety
Food safety understanding
ServSafe food manager
Languages
4,3,5,1,1,3,3
Skills
- Project Management
- Conflict Resolution
- Public Speaking
- Client Relationship Management
- Human Resources Knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [50] staff members.
Certification
Food Handler
Interests
Timeline
Alcohol training
04-2025
Food Handler
03-2025
General HR
03-2025
Food and Beverage Supervisor/ Part-time
Hyatt Regency Dallas at Reunion
03.2024 - 12.2025
Branch Operations Manager/ Staffing and Janitorial
BELFIELD HOSPITALITY SERVICES,LLC
03.2021 - 06.2025
Associate of Arts - Tourism And Hospitality Management
Brigham Young University -Pathway Worldwide
01.2021 - 05.2023
Area Manager
Xclusive Staffing,LLC
04.2019 - 11.2021
GED -
Cornell Hotel Schools,
07.2018 - 05.2020
Account Manager
On Demand Staffing, LLC
02.2015 - 08.2018
Customer Service Representative/Bilingual Call Center Agent
AT&T Mobility
04.2013 - 01.2016
Traslate
ABAYAK,INC
02.2012 - 11.2014
Corporate Governance
Alison Online Courses
No Degree - ESOL English Second Language Program
Richland College
High School Diploma -
Colegio Armenteros