Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
GUSTAVO FIERROS

GUSTAVO FIERROS

Tlaxcala

Summary

Experienced Sales Manager with more than 10 years in the Cruise industry. Excellent reputation in solving problems, improving Customer Service and generally focused on achieving the company's goals, always keeping in mind that human resources are the most important asset to succeed. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

Harding Brothers Ltd
07.2021 - Current
  • Retail Sales Manager onboard Regent Seven Seas Cruises.
  • Managed and motivated employees to be productive and engaged in work.
  • Constantly reaching and exceeding Harding Bros. and Cruise Line targets.
  • Managing inventory with over 1Million Dollars. Fine jewelry, Premium Watches, designer Brands (Louis Vuitton, Gucci, Hugo Boss).
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new guests and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Retail Sales Manager

Starboard Cruise Services
02.2015 - 03.2020
  • Planning and execution of sales strategies on board Holland America Line and Costa Cruises.
  • Leading teams in between 14 and 18 members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Control and implementation of strategies to guarantee optimal inventory management that ranges from 700 thousand dollars to 1 million 200 thousand dollars depending on the ship's capacity.
  • Successfully exceeding sales targets and been recognized as Manager of the moth among the fleet on board Costa Cruises.

Education

University degree - Business and International Trade

UPAEP
01.2008

Skills

  • Negotiation
  • Strategic Vision
  • Planning and Organizing
  • Reaching Goals
  • Office Administration
  • Development and Coaching
  • Sales Process
  • Human Resource Management
  • Quality Standards
  • Verbal and Written Communication
  • Brand Management
  • Financial Statements

Certification

  • Valid STCW Certificates.
  • Management Training Program.

LANGUAGES

Spanish – Native Language
English – Advanced & business Level
Italian – Intermediate Level

Timeline

Retail Sales Manager

Harding Brothers Ltd
07.2021 - Current

Retail Sales Manager

Starboard Cruise Services
02.2015 - 03.2020

University degree - Business and International Trade

UPAEP

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