Gustavo Federici
Davenport,United States
Summary
I am a bilingual professional with work authorization for the United States (Permanent Resident, Work Permit, Green Card), fluent in Portuguese, intermediate English and intermediate Spanish, and believe that my extensive experience and diverse skill set make me a strong candidate for this role. I have a degree in Business Administration and a postgraduate degree in Business Management with a concentration in Marketing. Over the past 20 years, I have gained significant experience in the commercial sector. I worked for 4 years as an Account Manager at Banco Itaú, where I developed strong skills in customer service, sales, financial management and communication. Additionally, I worked as a Sales Representative at Hypera Pharma and EMS, gaining valuable experience in the pharmaceutical industry. In 2019, I had the opportunity to live in Dublin, Ireland for two years, where I honed my personal and professional skills. I am currently relocating to Miami on 11/26/2024 and am looking forward to further developing my career in the Commercial area. I am confident that my experience in commercial, financial and customer service, combined with my passion for new challenges and fluency in multiple languages, will enable me to make valuable contributions. I would welcome the opportunity to discuss how my experience aligns with the needs of your team. I look forward to the opportunity to contribute to the success of your company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Handyman
Federici Home solutions LLC
Davenport, FL
01.2025 - Current
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Tuned up lawnmowers by changing oil filters, spark plugs.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Maintained equipment, materials and tool inventory to meet repair or maintenance needs with minimal delay.
- Painted walls and ceilings to refresh the look of a room or area.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Installed ceiling fans and lighting fixtures.
- Kept interior and exterior of buildings clean, safe and welcoming.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Recorded type and cost of maintenance or repair work.
- Operated hand and power tools to complete repairs.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
International Key Account Manager
Japi
Santiago do chile
05.2024 - 06.2024
- Establishment of work procedures, formatting of the representatives' network, and sales team
- Train and accompany teams in the field, providing assistance in all commercial processes (pre-sales, closing, and after-sales)
- Increase market share through customer visits, participation in events/exhibitions, and brand promotion
- Analysis of products, prices, and payment conditions aiming at revenue growth
- Develop and deliver results presentations, monitoring reports, define and manage goals and outcomes
- Monitor and analyze company operation results for reporting to Brazil
Key Account Manager
Itaú Unibanco
São Paulo e Região, Brasil
03.2014 - 11.2017
- Responsible for managing individual accounts
- Market Results Analysis
- Skill in negotiations, approach and selling points
- Portfolio Management
- Financial market knowledge
- Acting in collection
- Expertise in renegotiation
- Knowledge in banking products, Consortium, pic, Pension, life insurance, home insurance, among others
- Meet customer need by offering appropriate products and services
- CPA Professional 10
Sales And Marketing Specialist
Hypera
Guarulhos
11.2010 - 12.2013
- Sales Strategy Development
- Market results analysis through tools and audits (Audith, Mkt Share, Close Up and MDTR)
- Application of CIA strategies, policies and standards
- Prospect new markets for the sale of our products in a hospital environment through standardization, relationship with buyers and increased internal demand
- Dissemination and exhibition at fairs and congresses
- Realization of events in clinics and hospitals
- Clarification of product questions and troubleshooting
- Experience in Physicians needs analysis
- POS knowledge
- Advertising Analysis
- Competitive knowledge
- Creation of a database with registration information of customers visited, as well as status and occurrence of negotiations providing better quality in service and business generation
- Skill in negotiations, approach and sales pitch
- Extensive knowledge and interaction with doctors, industry knowledge, hospitals and practices
Technical Sales Specialist
Serasa Experian
Guarulhos
05.2010 - 09.2010
- Customer Service
- Responsible for issuing the Digital Certificate
- Professional responsible for registering and validating your possible means of digital identification
Sales Specialist
EMS
Guarulhos, São Miguel, Mogi, Guararema, Ferraz, Ermelino
12.2008 - 12.2009
- Development of sales strategies
- Point of Sale Knowledge
- Advertising Analysis
- Competitive knowledge
- Creation of a database with registration information of customers visited, as well as status and occurrence of negotiations providing better quality in service and business generation;
- Ability in negotiations, approach and sales arguments;
Administrative Assistant
Unicoba
São Paulo
05.2008 - 11.2008
- Responsible for customer service
- Preparation, issuance and invoicing of invoices
- General knowledge in Microsiga
- Responsible for reporting directly to the managers and directors of the company
- Responsible for shipping quotation
- Receipt of goods
- Responsible for leaving goods
- Experience in negotiating with distributors and business partners
- Experience in planning planning and visits script
- Creation of a database with registration information of customers visited, as well as status and occurrence of negotiations providing better quality in service and business generation;
- Lead the initiative to solve any problems (delay, additional costs, etc ...)
Administrative Assistant
Maquinbal Comércio de Balanças LTDA
Guarulhos
09.2004 - 05.2008
- Responsible for customer service
- Commercialization of machinery and equipment for large chains of restaurants, fast-food, hotel groups and merchants of the segment;
- Responsible for receiving and leaving goods
- Ability in negotiations, approach and sales arguments;
- Responsible for the individual implementation of sales and marketing strategies;
- Effective participation in the implementation of the Demand Service department, through the creation of processes and procedures to support Account Management reporting directly to the company's Executive Board
- Coordinate projects in a cross-functional way, integrating the various areas, with the objective of maximizing the guaranteed customer benefits (deadlines, quality, costs, availability, etc.) and short, medium and long term profitability for the company
- Lead the initiative to solve any problems (delay, additional costs, etc ...)
- Development of marketing plan with product management assisting them in building marketing strategies and tactics
- Experience in negotiating with distributors and business partners
- Market assembly, market share analysis, demand, price, distribution, brand positioning and promotion
- Cost spreadsheet elaboration
- Report writing
- Accounts payable, receivable, issue and invoice control
Education
English course -
SEDA College
Ireland, Dublin01.2020
English language -
Frances King
Ireland, Dublin01.2019
Post Graduation - Business Management with Emphasis on Marketing
ESPM - Escola Superior De Propaganda E Marketing
Brazil, IN01.2015
Bachelor's degree - Business Administration
Universidade Nove De Julho
Brazil, IN12.2011
Skills
- Teamwork
- Repair work
- Painting
- Hand tools
- Demolition work
- Pool maintenance
- Painting proficiency
- Light fixture installation
- Power tools
- Door and window framing
- Quality control analysis
- Stair and ramp construction
- Window replacement
- Exterior and interior painting
- Sales consulting
- Negotiation
Certification
Excel for Corporate Finance
Awards
- Key account
- Sales specialist
Languages
- Espanhol, Elementary
- Português, Native or Bilingual
- Inglês, Professional Working
Personal Information
Work Permit: Permanent Resident, Work Permit, Green Card
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Handyman
Federici Home solutions LLC
01.2025 - Current
International Key Account Manager
Japi
05.2024 - 06.2024
Key Account Manager
Itaú Unibanco
03.2014 - 11.2017
Sales And Marketing Specialist
Hypera
11.2010 - 12.2013
Technical Sales Specialist
Serasa Experian
05.2010 - 09.2010
Sales Specialist
EMS
12.2008 - 12.2009
Administrative Assistant
Unicoba
05.2008 - 11.2008
Administrative Assistant
Maquinbal Comércio de Balanças LTDA
09.2004 - 05.2008
English course -
SEDA College
English language -
Frances King
Post Graduation - Business Management with Emphasis on Marketing
ESPM - Escola Superior De Propaganda E Marketing
Bachelor's degree - Business Administration
Universidade Nove De Julho
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