Gustavo Feliciano

• Generated comprehensive COVID-19 Nursing Surge Staffing submission packages with detailed invoices and supporting documents, resulting in the client receiving over $900 million in total reimbursements.
• Developed Excel Macros to automate handling of numerous line items, leading to a substantial reduction in operational hours and efficient delivery of client submission tables.
• Identified payment discrepancies, initiating clear communication with vendors to ensure precise reimbursements for client's financial interests.
• Strengthened and managed client relationships by crafting comprehensive meeting notes, agendas, and email follow-ups for external stakeholders.
• Saved and organized documents for easy reference, enhancing team's ability to track progress and maintain communication.
• Verified Monthly Summary of Services to ensure accuracy in client representation and reportage, leading to improved transparency.
• Provided weekly concise and comprehensive reports to both client and new CFO about team's 120 FEMA-funded projects' status and submission amounts.
• Developed tailored closeout payment packages highlighting the original dollar amount as well as any modifications made, intended for submission to FEMA.
• Successfully trained and integrated several team members into document preparation and closeout packet workstreams.

Contributed towards the significant improvement in work processes by proficiently working on Microsoft Office Suite (Excel Macros, Teams), Adobe Acrobat Pro, Visio along with expertise in Deloitte Survey Tools.