Gustavo Flores
Chicago,IL
Summary
Hardworking and reliable employee with a background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and on time. Works well within team settings. As well as a results-driven supervisor with experience managing and directing all aspects of operations. Practiced in organizing multiple orders and fulfilling them with other priorities, involving productivity improvements, and quality control. Advised upper management to achieve organizational objectives. A dedicated volunteer with a background in church community work and service. Focused on providing true guidance, organizing social activities, and serving others. Possess strong communication skills, leadership qualities and ability to foster relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Church Volunteer
Midwest Bible Church, Midwest Bible Church
Chicago, IL
01.2025 - Current
- Set up audio and visual equipment needed for worship services or conferences held at the church.
- Organized events such as Bible studies, and other gatherings for church members.
- I attended meetings with the pastor to discuss goals for upcoming programs that benefit the people.
- Participated in group prayer sessions prior to a service held at the church.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Encouraged and engaged with congregation and visitors to promote church mission.
- Encourage and lead people to aid and fulfill the church's needs with service and actions.
- Coordinated and organized events.
- Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
Supervisor
Eco Green Recycling Inc.
Chicago, IL
04.2023 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised a team of more than 15 employees in daily operations.
- Evaluated employee performance through daily records, and documented results consistently.
- Developed new strategies for improving logistics regarding orders.
- Developed strategies to improve team performance and productivity.
- Provided understanding to new employees regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Identified the needs and wants of customers efficiently.
- Complied with company policies, objectives and communication goals.
- Oversaw quality control to identify inconsistencies in the product.
- Maintained positive working relationship with fellow staff and management.
- Attentive to customer questions regarding products, prices, and availability.
- Oversaw inventory management, ensuring storage products and warehouse space.
Cashier/Barista
Efies Canteen Inc.
Chicago, IL
08.2021 - 02.2024
- Operated the cash register efficiently and accurately.
- Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies when needed.
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees on sandwich and coffee techniques, customer service standards, and operational procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Worked with team members to ensure efficient workflow, and high-quality service during peak hours.
- Greeted customers and answered questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL05-2020
Skills
- Performance evaluation
- Quality control
- Customer service
- Team management
- Conflict resolution
- Communication skills
- Time management
- Negotiation
- Multitasking Abilities
- Professionalism
- Team building
- Attention to detail
- Inventory management
- Team leadership
- Organizational skills
- Point of sale operation
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Dedicated Christian
- High activity person (Crossfit)
Certification
- OSHA certified Forklift driver
References
References available upon request.
Timeline
Church Volunteer
Midwest Bible Church, Midwest Bible Church
01.2025 - Current
Supervisor
Eco Green Recycling Inc.
04.2023 - Current
Cashier/Barista
Efies Canteen Inc.
08.2021 - 02.2024
High School Diploma -
Elk Grove High School
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