Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Quote
Timeline
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Gustavo Gomez

Gustavo Gomez

Summary

Dynamic and results-oriented professional with a proven track record at Not Average Society, adept at driving business growth and fostering strong relationships. Excels in strategic sales knowledge and hospitality service expertise, demonstrating innovative problem-solving and public speaking skills. Passionate about achieving and exceeding sales goals through effective team leadership and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
Certificates
2
2
Languages

Work History

Online Course

Not Average Society
12.2021 - Current
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.

Managing Director

CFX Academy
05.2019 - 04.2021
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Devised and implemented innovative and marketing campaigns to promote products and services.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services
  • Reported issues to higher management with great detail

Server

Guadalajara Hacienda
05.2018 - 03.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Tex Mex restaurant with social relevancy and intentionality

intentionality

Server

Cantina Laredo
02.2017 - 03.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales Executive

Que Sabor Group
01.2017 - 06.2017
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Quoted prices, credit terms and other bid specifications.
  • Presented professional image consistent with company's brand values.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Server

Palazzo's
02.2016 - 02.2017
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Moderno Tex Mex
02.2016 - 02.2017
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Villa Tacos
02.2015 - 07.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Documented orders accurately to track sales and properly bill guests.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Mechanic Assistant

Gus Mechanic Shop
07.2013 - 01.2015
  • Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
  • Coordinated ready access to tools and parts needed for repair and maintenance activities.
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Transported vehicles to and from repair shops, observing safety and traffic laws.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
  • Inspected vehicles for safety and roadworthiness prior to returning to customer possession.
  • Followed detailed instructions of lead mechanic to achieve quality standards.
  • Cleaned and organized work areas, tools and equipment to support productivity.

Dishwasher

Gorditas Mexico
05.2012 - 05.2013
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

GED -

Giddings State School
Giddings
03.2009 - 2012.04

Skills

Business start up

Certification

TABC

Languages

English
Advanced (C1)
Spanish
Advanced (C1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balancePersonal development programsStock Options / Equity / Profit SharingFlexible work hoursCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

TABC

07-2023

Food Handlers

07-2023

Online Course

Not Average Society
12.2021 - Current

Managing Director

CFX Academy
05.2019 - 04.2021

Server

Guadalajara Hacienda
05.2018 - 03.2019

Server

Cantina Laredo
02.2017 - 03.2018

Sales Executive

Que Sabor Group
01.2017 - 06.2017

Server

Palazzo's
02.2016 - 02.2017

Server

Moderno Tex Mex
02.2016 - 02.2017

Server

Villa Tacos
02.2015 - 07.2015

Mechanic Assistant

Gus Mechanic Shop
07.2013 - 01.2015

Dishwasher

Gorditas Mexico
05.2012 - 05.2013

GED -

Giddings State School
03.2009 - 2012.04
Gustavo Gomez