Gustavo Gomez

• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.

• Led change and transformation across business areas to deliver benefits and align company resources.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals
• Devised and implemented innovative and marketing campaigns to promote products and services.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services
• Reported issues to higher management with great detail

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Tex Mex restaurant with social relevancy and intentionality

intentionality

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Contributed to team objectives in fast-paced environment.
• Set and achieved company defined sales goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Achieved or exceeded company-defined sales quotas.
• Built relationships with customers and community to promote long term business growth.
• Quoted prices, credit terms and other bid specifications.
• Presented professional image consistent with company's brand values.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Checked guests' identification before serving alcoholic beverages.
• Answered customers' questions, recommended items, and recorded order information.

• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Checked guests' identification before serving alcoholic beverages.
• Processed orders and sent to kitchen employees for preparation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Cultivated warm relationships with regular customers.
• Improved dining experience by providing prompt, attentive service to guests.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
• Documented orders accurately to track sales and properly bill guests.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
• Coordinated ready access to tools and parts needed for repair and maintenance activities.
• Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
• Promoted shop safety by cleaning work areas and removing hazardous materials.
• Transported vehicles to and from repair shops, observing safety and traffic laws.
• Tested vehicles after repairs to verify performance, safety and functionality.
• Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
• Inspected vehicles for safety and roadworthiness prior to returning to customer possession.
• Followed detailed instructions of lead mechanic to achieve quality standards.
• Cleaned and organized work areas, tools and equipment to support productivity.

• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Followed supervisor instructions to complete tasks on time.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.