Summary
Overview
Work History
Education
Skills
Timeline
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Gustavo Guerra

McAllen

Summary

Dynamic manager with a proven track record at Llorona, excelling in crisis management and regulatory compliance. Expert in enhancing customer satisfaction and operational efficiency through strategic leadership and effective communication. Skilled in vendor management and staff delegation, fostering a collaborative environment that drives success and loyalty.

Overview

17
17
years of professional experience

Work History

Manager

Llorona
Mcallen
12.2024 - 06.2025
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with regulatory requirements and industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Monitored staff performance and addressed issues.
  • Delegated work to staff, setting priorities and goals.

Private Caregiver

Kenneth fox
Mcallen
04.2022 - 03.2024
  • Developed individualized care plans for each client based on their needs and preferences.
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Provided emotional support and comfort to patients during difficult times.
  • Administered prescribed medications according to physician instructions and monitored for adverse reactions.
  • Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
  • Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
  • Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.

Reserve Deputy Sheriff

Hidalgo County Sheriffs Office
Edinburg
02.2008 - 10.2010
  • Participated in training exercises designed to improve overall job performance skills.
  • Adhered to departmental policies and procedures while on patrol.
  • Assisted in the apprehension of suspects by providing backup support for arresting officers.
  • Conducted routine patrols of assigned areas while maintaining visibility within the community.
  • Provided assistance with crowd control at large public events such as parades, festivals and sporting events.
  • Maintained daily logs of activities encountered during shift, which included arrests, citations issued and other pertinent information.
  • Responded to emergency calls involving hazardous materials incidents, hostage situations and civil disturbances.

Education

High School Diploma -

H.M King
Kingsville, TX
05-1991

Some College (No Degree) - Criminal Justice

Pan American University
Edinburg, TX

Skills

  • Leadership
  • Regulatory compliance
  • Vendor management
  • Customer satisfaction
  • Staff delegation
  • Crisis management
  • Operational efficiency
  • Emotional support
  • Safety assessment
  • Effective communication
  • Conflict resolution
  • Decision-making
  • Goal setting
  • Safety procedures
  • Sales techniques
  • Complex Problem-solving
  • Shift scheduling
  • Expense tracking
  • Clear communication
  • Work prioritization
  • Team leadership
  • Staff management
  • Time management

Timeline

Manager

Llorona
12.2024 - 06.2025

Private Caregiver

Kenneth fox
04.2022 - 03.2024

Reserve Deputy Sheriff

Hidalgo County Sheriffs Office
02.2008 - 10.2010

High School Diploma -

H.M King

Some College (No Degree) - Criminal Justice

Pan American University

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Gustavo Guerra