Gustavo Guerrero
Merrimack
Summary
Bilingual growth-minded professional seeking career opportunities in service to creating a more inclusive, equitable, and diverse educational landscape.
Overview
4
4
years of professional experience
Work History
Bilingual Family Liason
Manchester School District
10.2023 - Current
- Assesses client needs through interviews and maintains case history records.
- Acts as a liaison between students, families, schools, and services to address issues like abuse, disabilities, and poverty.
- Develops and reviews service plans to ensure quality assistance.
- Addresses legal matters, provides testimony, and assists in custody arrangements.
- Counsels parents on child-rearing and collaborates with educators to find solutions.
- Refers clients to community resources for support services and concrete guidance.
- Supervises social workers, contributes to policy-making, and advocates for community solutions.
Compass Care Family Partner
Valor Collegiate Academies
07.2021 - 08.2023
- Created partnership with primary caregivers and student to support the student and family in achieving their vision of success
- Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
- Strengthened family connections by providing support and guidance in navigating community resources.
- Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
- Supported ongoing research & development efforts (ongoing quality improvement, collaboration with outside partners, evaluation) for Compass Care Model in partnership with Transcend Compass Care Team
- Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
Store Manager
Ames Taping Tools
09.2019 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Manchester, NH05.2026
Associate of Arts - Theology
Cathedral Bible College
Myrtle Beach, SC05.2014
Skills
- Empathy and Compassion
- Problem Solving
- Data Analysis
- Decision Making
- Resource Coordination
- Community Outreach
- Computer Literacy
- Cultural Competency
Timeline
Bilingual Family Liason
Manchester School District
10.2023 - Current
Compass Care Family Partner
Valor Collegiate Academies
07.2021 - 08.2023
Store Manager
Ames Taping Tools
09.2019 - 08.2021
Bachelor of Arts - Communications
Southern New Hampshire University
Associate of Arts - Theology
Cathedral Bible College
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