Gustavo Gutierrez
Herriman,UT
Summary
Adept at driving operational excellence, I enhanced store performance at 7-11 Convenience Store by implementing effective inventory management and fostering a culture of positive customer relations. My leadership boosted team efficiency and problem-solving skills, showcasing my ability to multitask and communicate effectively. Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
Work History
Store Manager
7-11 Convenience Store
05.2008 - 10.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
Pre Apprentice
Sprial Tech
06.2018 - 05.2022
- Developed strong work ethic through consistent punctuality, reliability, and dedication to learning the trade.
- Improved efficiency within the team by completing assigned duties promptly and accurately.
- Strengthened problem-solving abilities by collaborating with team members to address challenges during projects.
- Received constructive feedback from supervisors and applied suggestions to improve performance in the apprenticeship role.
- Contributed to increased safety awareness by adhering to guidelines, best practices, and workplace regulations.
Education
High School Diploma -
La Jolla Highschool
La Jolla, CA06-1995
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store operations
- Store Opening and Closing
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Shift Scheduling
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pre Apprentice
Sprial Tech
06.2018 - 05.2022
Store Manager
7-11 Convenience Store
05.2008 - 10.2024
High School Diploma -
La Jolla Highschool
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