Summary
Overview
Work History
Education
Skills
Timeline
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Gustavo Gutierrez

Pomona,CA

Summary

Dedicated Leader in developing an inclusive work environment for both a career and team setting.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

LKQ
01.2025 - Current
  • Consistently lifted materials weighing as much as 60 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Graduate Assistant Coach

Mercyhurst University
08.2023 - Current
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted good sportsmanship with competing teams on- and off-field.

Patient Transporter

St Elizabeth
01.2021 - 02.2023
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.

DHL Warehouse

DHL
01.2021 - 01.2023
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.

Kitchen Manager

Chiptole
01.2019 - 02.2022
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Call Center Representative

Education at Work
08.2019 - 02.2021
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Amazon Warehouse

Amazon
01.2018 - 01.2021
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Master of Science - Organizational Leadership

Mercyhurst University
Erie, PA
05-2025

Bachelor of Science - Health And Wellness

Mount Saint Joseph University
Delhi, OH
05-2023

High School Diploma -

Boone County Highschool
Florence, KY
05-2019

Skills

  • Safety management
  • Accident prevention
  • Athlete assessments
  • Scouting report
  • Arms usage
  • Fostering a positive mindset
  • Business planning
  • Budget control
  • Goal setting
  • Task delegation
  • Workforce management

Timeline

Warehouse Worker

LKQ
01.2025 - Current

Graduate Assistant Coach

Mercyhurst University
08.2023 - Current

Patient Transporter

St Elizabeth
01.2021 - 02.2023

DHL Warehouse

DHL
01.2021 - 01.2023

Call Center Representative

Education at Work
08.2019 - 02.2021

Kitchen Manager

Chiptole
01.2019 - 02.2022

Amazon Warehouse

Amazon
01.2018 - 01.2021

Master of Science - Organizational Leadership

Mercyhurst University

Bachelor of Science - Health And Wellness

Mount Saint Joseph University

High School Diploma -

Boone County Highschool

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