Gustavo Longoria
Lynnwood
Summary
Knowledgeable with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Key Holder & Trainer
Ezell's Famous Chicken
01.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
Crew Member
Dairy Queen
04.2022 - 12.2022
- I work register and have a lot of customer interaction
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Sandwich Artist
Subway
06.2021 - 05.2022
- Sandwich artist and manager assistant
- Greeted guests, promoted specials, and took orders.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
12th -
Lynnwood High School
Lynnwood, WA06.2023
Skills
- Cleaning Experience
- Food Service
- Food Preparation
- Food Safety
- Food Handling
- Busser
- Cashiering
- Customer service
- Cash Handling
- Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Key Holder & Trainer
Ezell's Famous Chicken
01.2023 - Current
Crew Member
Dairy Queen
04.2022 - 12.2022
Sandwich Artist
Subway
06.2021 - 05.2022
12th -
Lynnwood High School
Similar Profiles
Dave OwenDave Owen
Area Director at Ezell's Famous ChickenArea Director at Ezell's Famous Chicken
William ObregonWilliam Obregon
Managing Partner at Ezell's Famous ChickenManaging Partner at Ezell's Famous Chicken
Kiarra BennettKiarra Bennett
Assistant Manager at Ezell's Famous ChickenAssistant Manager at Ezell's Famous Chicken