Gustavo Lopez
Bakersfield,CA
Summary
Accomplished General Manager at PJ Central DBA Papa John’s, adept in strategy development and fostering client relationships, leading to sustained business growth. Skilled in multitasking and verbal communication, I excel in creating efficient, goal-oriented teams. Demonstrated success in financial management and employee motivation, achieving notable increases in sales and profitability.
Overview
6
6
years of professional experience
Work History
General Manager
PJ Central DBA Papa John’s
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Tax Preparer Assistant
Lopez and Associates
01.2020 - 10.2024
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Kept up-to-date on changing tax laws and regulations to ensure correct application during the preparation process.
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
Dispatcher
Amazon
02.2019 - 09.2020
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Shift Leader Manager
His Pizza DBA Papa John’s
02.2021 - 09.2022
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CASkills
- Efficient multi-tasker
- Verbal and written communication
- Motivation
- Deadline-oriented
- Consistently meet goals
- Troubleshooting expertise
- Bilingual
- Customer experiences
- Strategy
- Multitasking
- Reliability
- Professionalism
- Time management abilities
- Fast learner
Languages
Spanish
Limited Working
Timeline
General Manager
PJ Central DBA Papa John’s
09.2022 - Current
Shift Leader Manager
His Pizza DBA Papa John’s
02.2021 - 09.2022
Tax Preparer Assistant
Lopez and Associates
01.2020 - 10.2024
Dispatcher
Amazon
02.2019 - 09.2020
High School Diploma -
Golden Valley High School
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