Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gustavo Martinez

Denton

Summary

Dynamic Regional Director of Operations at Cornerstone Hospital, recognized for enhancing operational efficiency and driving revenue growth through strategic planning and cross-functional coordination. Proven leadership in fostering team collaboration and implementing data-driven decision-making, resulting in improved customer satisfaction and increased sales year over year.

Overview

15
15
years of professional experience

Work History

Regional Director of Operations

Cornerstone Hospital
12.2019 - Current
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Improved customer satisfaction rates with proactive problem resolution and timely followup.
  • Monitored budget and utilized operational resources.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increase revenue year to year to increase sales for region

Director of Housekeeping

O'Reilly Hospitality Management
07.2017 - 12.2019
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Championed environmental sustainability efforts within the department by adopting eco-friendly cleaning practices and reducing energy consumption where possible.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.

Assistant Director of Housekeeping

Hilton Dallas Lincoln Centre
05.2017 - 09.2017
  • Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
  • Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.

Director of Housekeeping

Fillmore Hospitality
11.2016 - 05.2017
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.

Director of Valet Service

LAZ Parking
05.2016 - 11.2016
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Assistant General Manager

Oldham Goodwin Group
02.2011 - 04.2016
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Education

Bell High
Bell, Ca

Skills

  • Operational efficiency
  • Data-driven decision making
  • Workforce planning
  • Cross-functional coordination
  • Strategic planning and execution
  • Leadership training
  • Time management
  • Excellent communication
  • Decision-making
  • Goal setting
  • Sales tracking

Accomplishments

Connie Award Winner

AAA 4 Diamond Award Winner

AAA Inspector's Best of Housekeeping

Gold LEED Certified

Charter team member

Taskforce for Hilton, Choice and Hyatt brands

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Regional Director of Operations

Cornerstone Hospital
12.2019 - Current

Director of Housekeeping

O'Reilly Hospitality Management
07.2017 - 12.2019

Assistant Director of Housekeeping

Hilton Dallas Lincoln Centre
05.2017 - 09.2017

Director of Housekeeping

Fillmore Hospitality
11.2016 - 05.2017

Director of Valet Service

LAZ Parking
05.2016 - 11.2016

Assistant General Manager

Oldham Goodwin Group
02.2011 - 04.2016

Bell High